Customer Experience Advisor - Norwich, United Kingdom - RSD Recruitment LTD

RSD Recruitment LTD

Verified Company

Norwich, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Customer Experience Advisor

£22,500

Norwich - NR7

The role will involve:

Deliver a customercentric experience to all Customers and Clients, ensuring you focus on their specific needs in all interactions from start to finish
Effectively communicate with customer to ensure their jobs are managed in a bespoke manner that responds effectively to the Customers specific set of circumstances, building rapport and empathy.
Ensure you deliver a service to gain the best Net Promoter Scores (NPS) throughout your ongoing interactions
Proactively making outbound reassurance calls to Customer/Clients to ensure they are kept updated on progress of their claim, ensuring they always receive excellent customer service and you meet their needs
Effectively communicating and liaising with Customers, Insurance Companies, Contract Clients, Technical team Depots and Engineers

Key Requirements:

Experience of working in a telephony based, customer focused environment.
Outstanding customer service skills
Highly customer focused with the ability to manage ongoing customer relationships, understand customer needs and deliver an individualised, tailored service.
Excellent organisational skills with the ability to prioritse and multitask on a daily basis.
Excellent verbal and written communication skills.

What we have to offer:

- £22,500 as a basic