Lead Service Designer - Glasgow, United Kingdom - Registers of Scotland

Registers of Scotland

Verified Company

Glasgow, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Details:

Reference number:

Salary:

- £52,359 - £65,103
Job grade:

Grade 7
C1
Contract type:
Permanent
Business area:
RoS
Business Development & Information
Service Design
Type of role:
Other
Working pattern:
Flexible working, Fulltime
Number of jobs available:
1Contents

Location

About the job

Benefits:

Things you need to know

Location

Edinburgh, GlasgowAbout the job

Job summary:

Registers of Scotland (RoS) is committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

Role Purpose

Through effective communication and leadership, the Lead Service Designer will elevate the visibility and impact of service design and UCD practices, positioning them as essential components of Registers of Scotland's strategic vision and mission.

Job description:

Main Duties

Lead and manage a team of service designers to deliver highquality usercentred services.
Embed the Scottish Approach to Service Design, the Digital Scotland Service Standard, WCAG, and GDS principles within the organisation.
Collaborate with crossfunctional teams, stakeholders, and partners to identify user needs and design solutions that meet those needs.
Develop and maintain strong relationships with internal and external stakeholders to ensure effective collaboration and knowledge sharing.
Establish, monitor, and report on key performance indicators to evaluate the success of service design initiatives.
Continuously develop the team's capabilities and provide mentorship to foster professional growth.
Work in new/existing service teams, setting design direction and assuring the quality and delivery of complex services
Lead a Service Design community of practice (CoP) with other internal and external colleagues
Work closely with the Head of User Centred Design and Community Lead to establish and foster a Service Design culture

Person specification:

Communicating and Influencing

Leadership / Developing Self and Others

Seeing the Bigger Picture

Making Effective Decisions

Managing a Quality Service

Technical Experience
In-depth knowledge of service design methodologies, tools and best practices.

Behaviours:

We'll assess you against these behaviours during the selection process:

Communicating and Influencing
Leadership
Seeing the Big Picture
Making Effective Decisions
Managing a Quality Service

Technical skills:

We'll assess you against these technical skills during the selection process:

In-depth knowledge of service design methodologies, tools and best practices.

Benefits:

What can we offer you? - Benefits at RoS
We are a welcoming and inclusive community that functions on supportive practices

We offer a stimulating working environment and strongly believe that a diverse team is crucial to achieving our mission

Our team is ambitious, acts with integrity and demonstrates commitment to progress and impact. We nurture talent and reward success.

We work in an agile way with access to Agile Coaches, Business Analysts, UX specialists and more.

RoS offers a generous annual leave entitlement. Starting with
26 days of holiday plus 12 days bank holidays.

We reward your commitment to us by increasing annual leave by +1 day per year, for up to +4 additional days on your entitlement.

We operate a
36 hour working week and offer flexible working arrangements (up to 30 hours flexi per month).

We offer
office locations in Edinburgh and Glasgow and we are in the process of
embedding hybrid working.
As part of the reward package, you will get access to a generous
Civil Service pension, including service benefits, cycle to work scheme, family friendly leave policies (Maternity/Paternity Leave/Shared parental Leave/Special Leave & more), subsidised gym memberships and retail discounts
We offer continuous training and development opportunities

A generous salary range with pay progression arrangements are in place.

You will have access to external counselling and external advice.

We are a
Disability Confident employer.

We monitor equal opportunities and offer support where needed.

Things you need to know

Selection process details:

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Technical skills.
How to Apply

You should upload your CV along with a supporting statement of no more than 1000 words - statements exceeding 1000 words will not be considered. Between your CV and supporting statement, you should
clearly evidence how you meet the essential criteria (Behaviours and Technical) listed above.

Assessment
This vacancy is using success profiles and will assess your behaviours and experience.

If shortlisted, you will be invited to attend an assessment centre via Microsoft Teams. The asse