Customer Service Administrator - Southampton, United Kingdom - Quilter

Quilter
Quilter
Verified Company
Southampton, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description
What the Hiring Manager Says


In this role you will provide exceptional customer service and administrative support to various teams throughout the business to ensure our customers' requests are processed efficiently.

Your hard work and dedication to your role will help maintain our award-winning status within UK operations.


You will be developing a vast range of knowledge across multiple processes, acquiring valuable transferable skills along the way whilst taking accountability for individual results and the impact on the team.

This is an incredibly exciting time to join Quilter. We have a range of roles requiring such a diverse spectrum of talent.

No formal qualifications are required as we will deliver full training and even the opportunity for mentoring, if this is something you're interested in.

Each role plays a significant part in our wider contribution to Quilter's success - what a great way to start your journey into a career in Financial Services

  • Team Manager
About the Role

  • Level: 2
  • Department: Platform
  • Quilter Business Services
  • Location: Southampton hybrid working (23 days in the office)
  • Contract type: Permanent
  • This is a critical role where you will be the face of the company. Your service is vital to customer satisfaction; you will be administering their policies, answering their queries, responding to their complaints, helping them set up their accounts and finding solutions of financial products they need.
  • The role may involve supporting a variety of different business areas, including the administering of new clients' pensions, investments, moneyin, moneyout, transfers and various other departments. Excellent attention to detail and communication is needed when preparing letters and other financial documents.
  • The ability to understand a client's financial position through active listening and tailoring the relevant solution to their needs will be a key part of the role.
  • Keeping your knowledge of our products and services up to date will be vital to ensure you deliver the most appropriate outcome for the client.
About You

Applications from people with diverse backgrounds enables our inclusive organisation to thrive.

If you feel you don't match our job description exactly, why not take a chance on yourself and apply? You could be exactly what this role needs.


  • You will have previous admin skills which include being proficient in Microsoft Office (Excel and PowerPoint).
  • You will have great organisation skills with the ability to prioritise your workload and meet deadlines.
  • You will have excellent verbal and written communication skills and are able to accurately record and interpret report data where needed.
  • You will be friendly, adaptable, and work well under pressure both independently and as part of a team; a genuine passion for helping others with a customer centric mindset.
  • Our purpose is to help the generations today and tomorrow to prosper. That means we must guide people through the complexity of planning for their future, with the right financial advice and investment solutions, so that they can have more secure financial futures._
  • In this everchanging world, we see that our role in society has never been more meaningful, and we are committed to using our expertise and care to guide our customers through these challenging and unprecedented times._
  • Our impressive talents and capabilities set us apart, but our unwavering commitment to our customers is what defines us. We truly believe that we have all the ingredients to be the very best in our industry, and we want great people with the care and creativity that we need, to help us get there._
  • We are passionate about building an inclusive culture where everyone's contribution is valued, and our people can thrive. No matter what your role is or where you sit, your voice will matter. We hope you like what you hear and are interested in learning more about joining us._
- #LI-FD1Core Benefits

Holiday: 26 days


Quilter Incentive Scheme:
All employees are eligible to participate in our incentive scheme, based on the company's performance and their contribution to it

Pension Scheme: 10% non-contributory company pension scheme that can be boosted through personal contributions

Private Medical Insurance:
Single cover as standard, cover can be increased at your own cost

Life Assurance: 4x your salary, cover can be increased at your own cost

Income Protection: 75% of salary payable after 26 weeks of absence


In addition to our core benefits we offer a range of flexible benefits that you can choose from and pay for conveniently via a salary deduction.

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