Collections Advisor, Collections Agent - Salford, United Kingdom - Page Personnel - UK

Page Personnel - UK

Verified Company

Salford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Fixed term contract with the possibility of being made perm

Fantastic work culture and environment

About Our Client:

Our client is a well-known Utilities business that values customer centricity in it's servicing and money. They seek new ways to increase customer growth and support every individuals needs.

The Collections Agent will be working in a brand new state-of-the-art office, based in Salford, and joining a interactive team.

As a Collections Agent you will be:

Be supporting customers with queries
You'll work with customers over the telephone, giving them essential support and dealing with a wide range of disputes and queries
Provide solutions to collections enquiries such as cash collection, customer correspondence, Direct Debit
Maximise collections activity
Problem and query resolution
Ability to manage and prioritise workload
Complete additional adhoc admin and other daytoday duties when requested

The Successful Applicant:

To be successful, in this role:

Excellent communication skills that promote great customer conversations
To understand the customer's requirements, responding with professionalism and effectively; using your organisational skills to handle customer queries quickly and efficiently.
Ability to work well under pressure
Strong IT skills

What's on Offer:

In return, our client can offer: