Hardware Support Engineer - Cambridge, United Kingdom - Sepura

Sepura

Verified Company

Cambridge, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

It's an exciting time to come and join the Sepura team. We are on the lookout for a Hardware Support Engineer to play a key role within the Electronics Team.

The Hardware Support Engineer will have a strong background in fault finding issues associated with electronic PCB assemblies, be comfortable working with Mechanical, Software and Audio teams and will take responsibility for resolving any post-development radio and accessory hardware support issues, including anything from customer reported issues, factory production-line issues or validating obsolescence alternatives

Main duties include:

Taking full ownership of a variety of hardware support issues and seeing them through to full resolution
Working with a variety of stakeholders to understand task priorities and business impact
Working with a variety of different teams to investigate issues and coverage on a resolution

These will include:

RF, Baseband, Mechanical, Software, Quality, Verification, Customer Support
Investigating electronics related issues in the lab using a variety of test equipment
Assessing component and part obsolescence alternatives
Ensuring any resolutions are thoroughly tested and verified
Updating documentation including:
Issue reporting
JIRA
PLM database via Engineering Change Orders
Working closely with suppliers to communicate and resolve any issues
Progress reporting to internal customers and line manager

Qualifications

Bachelor's Degree or equivalent in relevant field

Experience

Minimum 5 years' electronics

Skills

Essential:

Excellent electronics faultfinding skills
Able to confidently use a variety of lab test equipment such as DVM, PSU, Oscilloscope, datalogger etc.
Able to confidently read schematics and PCB assembly diagrams
Able to confidently read component datasheets
Excellent organisational, prioritisation and written/verbal communication skills
MS Word, Excel and PowerPoint

Desirable:

Use of an issue tracking software tool such as JIRA
Will have used PLM systems such as Agile
Able to rework SMT devices down to 0402

Personal attributes

Communicates effectively with others across multiple disciplines
Works well in a small focused team, sometimes against tight deadlines
Conscientious, reliable and enthusiastic worker who takes pride in their work
Selfdriven and motivated with ability to use own initiative and take a technical lead
Ability to work to a high level of quality with good attention to detail

Your Benefits