Personal Injury Claims Handler - London, United Kingdom - Erbiller Solicitors

Description

• Making initial investigations and liaising with the Insured, Insurer and Third Party solicitors as to liability and making an appropriate assessment.
• Undertake discussions and negotiations with Insured, Insurer and Third Party Solicitors to pursue the rapid and appropriate settlement of cases and the apportionment of costs
• If relevant, drafting Court documentation and instructing Counsel as appropriate
• Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making
• Dealing with correspondence and telephone calls
• Undertaking periodic reviews of files in line with Client requirements
• Meeting agreed performance targets
• Ensuring files are kept within ISO 9001 guidelines
• To ensure compliance with the SRA Standards & Regulations
• Adhere to the Erbiller Solicitors values

• Experience of handling own caseload
• Good standard of education 3 GCSE's grade C or above or equivalent including Maths & English as a minimum.
• Good telephone skills
• Ability to use own initiative and make decisions
• Ability to work as part of a team
• Ability to plan and prioritise workloads and remain calm under pressure, whilst complying with deadlines
• Excellent listening and verbal communication skills
• Excellent client care skills
• Ability to analyse data to inform strategy
• Proficient in Microsoft office

• Knowledge / experience of the MOJ process
• Knowledge / experience of handling liability disputes

• Monday to Friday

• London: reliably commute or plan to relocate before starting work (required)