Patient Advisor - London, United Kingdom - Kilburn Medical Centre
1 month ago
Description
Kilburn Park Medical Centre is looking for an experienced and friendly Patient Advisor to join our busy team,Key responsibilities
- Greet, receive and direct patients.
- Give completed prescriptions to patients, checking the name and address.
- Deal with general telephone enquiries.
- Process appointment requests by patients, both in person and over the telephone.
- Record messages for staff, including doctors and nurses.
- Record requests for home visits and repeat prescriptions.
- Extract patient files for surgeries, house calls and routine enquiries.
- File paperwork in the relevant patient file.
- Input patient information on computer, including under templates.
- Be able to navigate correctly on Emis Web
- Have a working knowledge of the telephone system, during and after hours.
- Attending weekly briefings
Experience/knowledge required
- Excellent administration and communication skills
- A respected team player.
- Problem solver
- Confident, approachable, organised, wellspoken and presented.
- Need to have an empathetic nature and the ability to remain calm in a crisis is essential
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