Payment and Time Product Lead - London, United Kingdom - JPMorgan Chase Bank, N.A.

Tom O´Connor

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Tom O´Connor

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Description
Are you an innovative Product Manager looking to play an integral role in leading organisational change at a global level?


Key Responsibilities:


  • Lead daytoday work involved with product development to ensure success for the International Pay & Time Product Team; define the endtoend experience for stakeholders and partners to understand the needs and practices of all groups who interact with the aligned product
  • Deliver a complex suite of support services for the Pay & Time functions within established service levels and quality measures
  • Partner with Pay & Time Product Manager, Service Leaders, Tech, Data and Servicing Teams to deliver on the respective strategies while aligning with key digital objectives.
  • Drive rollout of Pay & Time product for our largest international locations.
  • Lead Product Team accountable for the agile execution of product enhancements, fixes, and innovation.
  • Accountable for oversight of the product's experience including servicing, technology, and data knows expectations and areas of opportunity by key persona
  • Define and develop the appropriate KPIs to measure success, assess performance and evaluate effectiveness of the product or service
  • Understand discovery techniques, agile delivery and related methodologies to ensure successful outcomes
  • Maintain focus on leveraging and advancing the tools used by the product team to improve efficiency and effectiveness
  • Execute and maintain strong controls in close partnership with internal functions and in accordance with company policies and regulatory changes
  • Challenge the status quo, designs the strategy, and articulates the vision, drives collaboration to influence senior leadership, key stakeholders, and their own team
  • Responsible for maximizing the value of a specific functional area/ solution within HCM cloud, design, and implementation of ongoing innovation, as well as inspection and oversight
  • Serve as business strategist, defining scope and desired outcomes using digital technology to enhance user experience driving a digitalfirst servicing strategy
  • Key voice into the prioritization of the product backlog; partner across the organization to define business case and impact analysis for future investments.

Skills and Experience:


  • Ability to execute and manage multiple priorities and deliverables concurrently
  • Collaborates across groups and regions to deliver
  • Tech savvy can translate product vision and roadmap into clear requirements and processes that engineers and designers can deliver against
  • Analytical and datadriven can synthesize key insights and adopt and/or solution quickly while managing to OKRs
  • Customer obsessed develops deep empathy and understanding in service of creating frictionless endtoend experience
  • Strong written and verbal communication skills and ability to represent the product to stakeholders
  • Ability to maintain a product backlog, and write stories and epics
  • Experience with creating and maintaining KPI monitoring tools, and reporting on key findings
  • Proactive, accountable, and detailoriented work ethic
  • Proven track record of delivery; ability to drive concepts to execution
  • Product management experience, preferably within Pay & Time
J.P.

Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors.

Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.


We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.


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