Business Support Officer - Plymouth, United Kingdom - Novus Recruit
Description
To provide administrative and customer focused support duties across a range of departments, ensuring that all services provided to colleagues, managers and customers are efficient and effective.
Deal with enquiries, providing advice and guidance to customersUndertake routine planned administrative support to a range of teams across the council, including inputting information into relevant databases to support data quality
- Communicate with customers in a variety of ways as required e.g. face, online, over the phone, providing clear information about how to access services
- Accurately update information on relevant systems e.g. Academy, Civica, Carefirst
- Handle and process customer requests, data, payments etc. in a secure and confidential manner on daily basis e.g. financial transactions for chargeable services
- Proactively provide suggestions to the team on measures to improve the service in terms of efficiency, customer experience and best practice supporting a continuous improvement ethos
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