Guest Service Supervisor - Gloucester, United Kingdom - Ibis Gloucester

Ibis Gloucester

Verified Company

Gloucester, United Kingdom

4 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Ref:
HEA2354

Branch:
Ibis Gloucester

Location:
Ibis Gloucester, Gloucester

Salary/Benefits:
Competitive pay, retention bonus and other benefits

Contract type:
Permanent

Hours:
Full Time

Shift pattern:
as per rota

Hours per week:40

Posted date:28/03/2024

Closing date:11/05/2024

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.

As Guest Service Manager you'll deliver this through managing all aspects of the front office; you'll also create the warm atmosphere that makes our guests feel at home in any location.

Your day-to-day

People

Manage daytoday staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance
Educate and train team members in compliance with UK laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
Ensure your team is properly trained on systems, security, service and quality standards

Financial

Oversee night audit function and preparation of daily financial reports
Develop plans to increase occupancy and ADR through walkins and upselling at the front desk

Guest Experience

Ensure your team delivers great service, professional attention and personal recognition.
Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction
Conduct routine inspections of the front office and all floors and public areas of the hotel and take immediate action to correct any deficiencies
Coordinate individual and group arrivals and departures
Daily monitoring of rooms by conducting and documenting inspections of assigned rooms.
Ensure the cleanliness of the rooms is to the brand standard

Responsible Business

Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner
Train team members on PBX procedures and serve as a central communications point during emergencies/crises
Stock control reception items, FB items, chemicals and linen.
Maintain a visible presence in the public areas to assist guests and lead the team.
Perform other duties as assigned. May also serve as Manager on Duty

Accountabilities

This position is part of the Property Management team and is directly accountable to the Guest Services Manager/ Hotel Operations Manager/ General Manager.

You are responsible for the day-to-day operation of the hotel.

What we need from you

Previous experience in a hotel reception or reception supervisory position
Must speak fluent English with excellent verbal communication skills
Good presentation and appearance
Customer care skills
Experience of working as part of a team / leading a team
Flexibility to work a variety of shifts
Willingness to multiskill

Why you should apply

Exclusive access to the employee recognition reward scheme
Heeton Rewards
Servicebased annual leave (increasing up to a maximum of 5 extra days)
Employee Assistance Programme, Life Assurance and Income Protection Schemes
Voluntary Health Cash Plan
Employee Friends/Family discounted rates at Heetonoperated hotels
Referral scheme
Numerous voluntary benefits, including buy holiday scheme, Cycle to Work and many more
Heeton is an expanding company which offers excellent career opportunities
Onsite parking

Just over two hours from both London and the Cotswolds, the city of Gloucester is rich with attractions including Gloucester Cathedral.

At just over 20 minutes away, Cheltenham Racecourse promises an exhilarating day out.