Fraud Systems Co-ordinator - Reading, United Kingdom - Three

Three

Verified Company

Reading, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our people make us who we are. We're a diverse and inclusive bunch, and it's important you can feel you belong here.

We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

At Three we have a hybrid working arrangement in place as standard for office based employees, where employees work from a mix of office based location and working from their home in the UK to carry out their role.

Excluding retail, core hours at Three are between 1000 and 1600, with operating hours between 0800 and 1830. This allows employees to have a start time between 0800 and 1000 and finish time between 1600 and 1830

This is an exciting role which sits within the Finance Operations area and is key to protecting Three from Fraud and associated risks.

An excellent role for someone who wants to learn more about the world of Telecoms Fraud as you will have the opportunity to configure our systems to protect Three from risk whilst still maintaining a great customer experience.

There are two Systems Co-ordinators, working alongside a Systems Specialist and all reporting into the Senior Manager - Product Assurance.

You will need to collaborate closely with the Specialist and the other Co-ordinator to ensure that our systems are meeting performance targets and that stakeholders are kept up to date with regular reporting and insight.

Fraud, like Telecoms, is an interesting and fast moving area.

You will be able to react to changes in the fraud landscape by updating the bespoke prevention and detection tools we have at Three.

The main responsibility will be creating and maintaining the rule sets in the Fraud Management System to protect Three from network abuse, subscription fraud and account takeover.

These rules need to be regularly tuned for maximum efficiency and efficacy as they drive the workload of our operational team as well as taking automated actions in specific high risk scenarios.

You will also maintain the payment fraud rule suite which sits across all transactional channels and look for opportunities to improve performance and increase revenue where legacy controls need to be challenged.

We are also responsible for updating our SMS spam controls, preventing our customers from sending and receiving unwanted messages which will negatively impact NPS.

Most of the reporting in the team is completed in SAS so you will need to be experienced with this tool or be comfortable with manipulating large datasets and willing to learn.

What makes this role unique:

Handson experience configuring systems that protect our customers from Fraud and deliver quantifiable business benefits
Challenge existing controls to improve customer experience without increasing fraud risk
Maintain relationships with system vendors to ensure SLAs are met
Keep stakeholders up to date with system performance through reporting and insight
Forecasting system performance to set KPIs and ensure operational demand is met
Support the product assurance educating externally and internally throughout the business and find new ways to upskill customers on Fraud Risk