Contract Bmc Remedy Consultant - London, United Kingdom - Devoteam United Kingdom

Devoteam United Kingdom

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Description

At Devoteam, we deliver innovative technology consulting for business.

As a pure player for Digital Transformation of large organisations across EMEA, our 8,200+ professionals are dedicated to ensuring our clients win their digital battles.

With a unique transformation DNA, we connect business and technology.

Present in 18 countries in Europe and the Middle East, and drawing on more than 20 years of experience, we shape Technology for People, so it creates value for our clients, for our partners and for our employees.

Job Description:

Required Skills and Experience

Experience in ITSM Data and Application architecture.
Experience writing custom workflows using Remedy forms and objects like Active Links, Filters and Escalations
Customisation experience in ARS v9.x and later.
Handson experience in CSS.
Handson knowledge in Remedy Installation and configuration in a server group environment.
3 years + experience as a Remedy Developer and System Administrator
Demonstrated and thorough understanding with 5+ years experience of BMC Atrium CMDB.
Demonstrated experience with the Atrium Integrator
Demonstrated and through understanding of normalisation and reconciliation processes and configurations.
Knowledge of configuring and implementing Service Catalogues
Experience in translating high level process requirements into detailed process implementations within Remedy
Expertise upgrading Remedy AR Server and Remedy Mid-Tier server with the latest patches.
Experience with SSO, RSSO and LDAP Plugins for Remedy.
Expert level knowledge on setting up disaster recovery for Remedy with mínimal downtime.
Knowledge of relational databases (Oracle), PL/SQL, DB Links, Views etc.
Knowledge of backup/restore process.
Experience analysing, approving and testing customised Remedy enhancement modules.
Strong expertise in writing PLSQL scripts, functions, stored procedures, complex SQL queries, PLSQL analytical functions, hierarchical, parentchild queries
Knowledge in java scripts, Unix shell scripts to support custom functions or steps.
Expertise in designing and setting up exception handling and performance tuning of jobs
Knowledge of BMC Helix 19x and later.
Knowledge of the issues with integrating multiple service desks within a SIAM context

Desirable

Experience with Linux commands (shell scripts etc.)
Install and configure BMC Remedy v9.x and recent experience of upgrading AR Server to 20.x in a clustered high available environment.
Provide preventative maintenance, such as performance tuning, archiving
Implement the Remedy disaster recovery process.
Maintain the Remedy server for patches and upgrades etc.

Additional Information
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Location:

_**_We have offices in London, however, we acknowledge that people should work where they work best and many of our people are based remotely.