Service Engineer- Scientific Instrumentation - Chandler's Ford, England, United Kingdom - Ionoptika Ltd

Description

Service Engineer - Scientific Instrumentation

This is a full-time role for a Service Engineer - Scientific Instrumentation at Ionoptika Ltd working on-site and up to 50% at customer locations in the UK and overseas.

Job Role

The following activities will typically be part of this position:

• Site visits in the UK or worldwide
• Duration of visits are usually up to 7 days, but may be several weeks occasionally
• Temporary placement in the Test department during training and when not on customer site for familiarization with ion beam system testing and optimization
• Liaise with customers, providing advice and resolving issues
• Liaise with the Test/Engineering team for secondary support
• Liaise with sales to gather customer requirements, concerns, and potential sales opportunities
• Creating documentation related to service activities
• Developing and presenting customer training sessions
• Maintaining and updating technical knowledge and skills by attending internal and external courses, reading manuals, and accessing new applications

Requirements

• Degree or HND/HNC in a technical subject, preferably Electronics or Science, or a technical apprenticeship in an engineering company
• 3-5 years of experience in a heavily customer-focused position requiring technical knowledge of products and services, with proven experience supporting electronic/software systems
• Preference given to experience with vacuum systems and scientific instrumentation, particularly those related to vacuum technology
• Strong problem-solving and analytical skills
• A motivated self-starter able to work independently and as part of a team
• Fault finding and resolution skills for electronic/software systems
• Excellent communication (written and verbal) and interpersonal skills
• Possession of a valid passport, ability, and willingness to travel worldwide as required, potentially at short notice
• Effective time-management skills and the ability to establish realistic and attainable deadlines for resolution
• Ability to prioritize and manage multiple projects efficiently
• Valid driver's license and good driving record

Seniority level

Mid-Senior level

Employment type

Full-time

Industries

Measuring and Control Instrument Manufacturing