Service Advisor - Crawley, United Kingdom - Pybus Recruitment

Pybus Recruitment

Verified Company

Crawley, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Experienced Service Advisor

Location:
Crawley, West Sussex

Basic Salary - Circa £27,000 (depending on experience) + bonus OTE £35,000

Full Time and Permanent - role will involve working Saturdays on a rota Basis

Are you an experienced Service Advisor working in the Automotive industry, looking for a change?

Our client is an automotive retailer representing prestigious car Brands, they have a total of 30 businesses providing sales, service and accident repair services across Sussex, Surrey, Kent and Hampshire.

Established since 1931, they are a successful and progressive third-generation family-owned business.

The role of the Service Advisor is to:

Provide our clients' customers with a warm, inviting and streamlined experience. Service Advisors will be required to build strong and trusting relationships while delivering outstanding levels of efficiency and communication.
Be a knowledgeable and supportive point of contact for customers requiring servicing or repair to their vehicles.
Successfully manage the flow of information between the workshop, the rest of the business and the customer to guarantee a highly satisfactory customer experience and to meet our clients' brand standards.

KEY RESPONSIBILITIES

Provide exceptional levels of customer service and ownership throughout the customer's experience.
Ensure a close relationship with the workshop to guarantee a high standard of communication for the customer.
Contribute to the achievement of productivity and customer satisfaction targets by meeting and exceeding individual KPI targets.
Handle customer inquiries and queries promptly and efficiently to create and maintain customer loyalty and retention.
Confidently establish an understanding agreement with the customer of the work to be carried out.
Accurately maintain the service department loading system in line with workshop capacity.
Manage the handover and administration and explain the work carried out on the vehicle ensuring customers' full understanding and authorisation.
Understand and adhere to manufacturer service requirements.
Maintain safe working practices and abide high standards of the business.
Take on additional responsibilities as required by the business.

Requirements: