Team Support Administrator - Castle Donington, United Kingdom - National Grid Electricity Distribution

National Grid Electricity Distribution
National Grid Electricity Distribution
Verified Company
Castle Donington, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description
Job Introduction

An opportunity has become available for a Team Support within the Commercial Team of National Grid Telecoms based in Castle Donington.


You'll be results driven, to ensure our National Grid Telecoms teams receive excellent support and our customers receive excellent customer service.


You will need English and Maths GCSE Grade C/Level 4 or above
OR Functional Skills Level 2 or above to apply.

Evidence of your qualifications will be required prior to appointment.


Evidence of your qualifications will be required prior to appointment


If you are offered a position, you will be required to undertake and successfully complete a BS7858 security screening check.

Main Responsibilities

  • Respond to customer enquiries, both verbally and in writing from Telecoms Commercial Customers.
  • Operate and maintain the National Grid Telecoms Sales mailbox system.
  • Administer Communications site access and supervision database.
  • Provide administration and support to the National Grid Telecoms Commercial team, and to other Telecoms team as required.


You must be able to communicate effectively both verbally, and in writing, with customers and other team members and must be able to represent the company positively at all times.

About The Company
Joining the UK's leading electricity distribution business means plenty of career opportunities and well-deserved recognition. We reward hard work and encourage ambition.

So, as well as a competitive salary, you will also benefit from:

  • 26 days paid leave plus 8 bank holidays, up to 28 days with continuous service
  • Competitive contributory pension scheme (we double match your contributions up to a maximum of 12%)
  • Annual Share Save plan
  • Contributory private healthcare scheme for you and your family
  • Support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services
  • Free onsite parking at all our main sites

Things you need to know
About Us

We're National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales.

Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.

National Grid employs over 29,000 people worldwide.

We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues - who in turn help to build the success of our business and reflect the diversity of the communities we serve.

Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.

The teams at National Grid Telecoms are all about networking.

They join data technology in lots of different ways to deliver connected and bespoke communications solutions that meet customers' needs.


National Grid Telecoms teams enable the electricity network to be managed remotely, enabling customers' power to be restored more quickly without having to dispatch engineers into the location.

Our talented teams are some of the best in the business, working with the most advanced technology and infrastructure, and always adapting and innovating as the industry evolves.


In fact, first class services and state-of-the-art facilities continue to drive our growth and create opportunities for people who share our commitment, energy and ambition.

There are opportunities to get involved in innovative work in a sector that continues to grow dynamically, with career development supported and enabled by on-going training.

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