Customer Service Representative - Chester, United Kingdom - 3R Consulting
Description
Customer Service Representative
Salary:
£25,000
Hours of Work:09:00 - 17:30, Monday - Friday
Benefits:
Social Events, Share Options, and Mental Health Support and many more
My Chester based client is looking for a Customer Service Representative to join their dedicated, growing and customer focused company that strive to champion the financial health of their clients.
The Customer Services team is responsible for all customer servicing including account opening, payments in and out, statements and managing the maturity process.
Responsibilities
- Develop your knowledge on all the products and services offered.
- Ensure all client information is uptodate and correct.
- Escalate any issues and share feedback which could help improve the service.
- Record all conversations and correspondence onto the CRM.
- Help achieve the team's customer service satisfaction performance.
- Treat customers fairly.
- Ensure that all procedures are followed.
- Undertake KYC and Anti Money Laundering checks. Escalating concerns where appropriate.
- Report and log complaints
- Complete personal training and development plans.
- Communicate with colleagues to ensure customer queries and issues are resolved quickly.
About You
- 3 years + customer services experience, preferably in an FCA regulated environment.
- Knowledge of antimoney laundering and KYC regulations.
- A drive to deliver outstanding customer service.
- The ability to work under pressure.
- Desire to continually develop and improve your skills.
- Reliable, honest, and able to contribute to a vibrant culture.
- Knowledge of complaints procedures is preferable.
KEYWORDS:
FCA, Banking, MBNA, Lloyds, Customer Service, Customer Care, Onboarding, KYC, Anti Money Laundering,
Job Types:
Full-time, Permanent
Salary:
£25,000.00 per year
Benefits:
- Company pension
Schedule:
- Monday to Friday
- No weekends
Work Location:
In person
Reference ID:
Customer Service Representative
More jobs from 3R Consulting
-
Operations Support Coordinator
Chester, United Kingdom - 3 weeks ago
-
Clerk of Works
London, United Kingdom - 3 weeks ago
-
Operations Support Coordinator
Chester, United Kingdom - 5 days ago
-
Parts Advisor
Leeds, United Kingdom - 2 weeks ago
-
Marketing and Social Media Executive
Stockport, United Kingdom - 1 week ago
-
Head of Marketing
Liverpool, United Kingdom - 3 weeks ago