French and Spanish Customer Support Advisor - Manchester, United Kingdom - Protective Packaging Ltd

Protective Packaging Ltd

Verified Company

Manchester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Summary:

As a French and Spanish speaking Customer Support Advisor, you'll embark on a dynamic learning journey to gain knowledge and experience of the holistic business function alongside training and development of the Customer Support role.

As an integral part of the team, you will provide proactive and reactive support to our France / Spain Commercial Manager.

This pivotal role serves as the vital liaison between our company and our French and Spanish customers. Our adherence to ISO 9001:2015 standards underscores our dedication to quality and exceptional customer service.

Key responsibilities include professionally assisting customers with enquiries, offering product information, accurately processing orders, and ensuring prompt order acknowledgments to maintain exceptional service standards.

Additionally, the French and Spanish Customer Support Advisor will generate job sheets, cutting lists, and will organise the production and dispatch of appropriate samples.

This role presents an excellent opportunity for an ambitious and self-motivated individual to join our dynamic multinational company.

Comprehensive training will be provided across various departments, including Finance, Customer Support, Production, Purchasing, Sales, Marketing, Operations, HR, Quality, and IT, fostering a comprehensive understanding of our business operation.

Languages Required:

French
Spanish

Key Responsibilities:

Offer guidance and assistance to customers regarding our products and services.
Coordinate the production and dispatch of appropriate samples.
Accurately process orders and issue order acknowledgments.
Generate job sheets, cutting lists, and dispatch lists using our computer systems.
Organise paperwork for invoicing and prepare cost estimates and quotes for customers.
Assist in marketing efforts through translating blog posts and mailers.
Liaise with freight companies and resolve customer issues.
Make upselling efforts and followup sales calls to support internal sales initiatives.
Be proactive in upselling and crossselling opportunities when responding to customer enquiries.
Ensure continuous learning about company products and services and staying updated on changes.
Meet training objectives and develop strong communication channels with both internal and external customers.
Gain a clear understanding of the company's products and services, enabling clear and accurate advice to be provided to our customers.
Handle customer complaints effectively.
Create written materials for customers utilising our computer software programme.
Cultivate collaborative relationships with other departments such as Sales, HR, Production, Warehouse, and Accounts.

Qualifications and Skills:

At least one year of prior experience in an office based customer support role.
Nativelevel fluency in French and fluent in English; proficiency in Spanish or another European language is advantageous.
Experience in or a strong interest in working in a manufacturing setting.
Proactive problem solver with a track record of achieving results and managing followups independently.
Confident decisionmaker with strong interpersonal skills.
Strong verbal and written communication abilities.
Able to thrive in a fastpaced environment.
Excellent numeracy and literacy skills with meticulous attention to detail.
Professional appearance and demeanour.
Effective planner with strong organisational skills and the ability to multitask.
Handson approach to tasks with a technical aptitude.
Enthusiastic about learning and adapting to new challenges.
Systematic problemsolving skills and a desire to understand product and procedural frameworks.

Benefits and Perks:

Opportunities for both internal and external training tailored to your role
Opportunities for you to grow within the business
22 days holiday + Bank Holidays + increased holidays with length of service
Early Friday finishes
Quarterly team lunches provided by the company
Recognition and awards for longterm service
Access to a workplace pension with contributions from both employer and employee
Awards for Employee of the Month, Quarter, and Year
Daily provision of fresh fruit
Special birthdays recognition
Options for private healthcare plans
Free flu vaccinations
Participation in a cycle to work scheme
Involvement in employee social activities through a dedicated committee
Childs first day of school off