Customer Service Agent - Winnersh, United Kingdom - OPR Resourcing Specialists

OPR Resourcing Specialists

Verified Company

Winnersh, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Customer Service Agent

Our client provide specialist heating and cooling services to a broad commercial client base and are seeking a highly motivated person to join their busy customer service helpdesk, supporting both their clients and engineering teams.

Working in a fast-paced environment, the Customer Service Advisor provides comprehensive and proactive support to customers, suppliers, engineers and key internal stakeholders throughout the order and job delivery journey, for both the heating and cooling divisions.

The initial requirement is for a 6-month Fixed Term Contract, but with potential to move to a permanent one.

Main duties and responsibilities include but are not limited to;

Establishing and maintaining proactive relationships with customers
Taking ownership of customer issues, proactively seeking best customer outcomes
Completing checks to ensure jobs are ready to start
Processing sales orders accurately with an acute attention to detail
Raising purchase orders to suppliers
Producing Risk Assessment and Method Statements
Sending reports to customers following job completion
Providing day to day support to fieldbased Engineers
Supporting the timely return of parts no longer needed
Ensuring all information in systems and databases are recorded accurately and up to date and notes are detailed and clear
Effective communication and prioritisation skills
Having meticulous attention to detail
Previous customer service experience
Confident using MS Office and databases
Ideally experience processing sales orders and purchase orders.