Senior CX, Support - Bournemouth - Ageas

    Ageas
    Ageas Bournemouth

    1 week ago

    Description

    A leading UK insurer is seeking a Head of Customer Experience, Support and Resilience to lead customer experience enhancement and operational resilience strategies.

    This role involves shaping customer journeys, managing training initiatives, and ensuring compliance with regulatory frameworks across various brands.

    The successful candidate will have strong leadership and stakeholder management skills, alongside a proven track record in delivering customer-focused programmes.

    Flexible working options and substantial benefits are offered.
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