Operations Communications Coordinator - Chorley, United Kingdom - SR Supply Chain Consultants Ltd

SR Supply Chain Consultants Ltd

Verified Company

Chorley, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

ROLE TITLE:
Operations Communications Coordinator

PRIMARY BASE:
Hybrid - Working from Home, Customer Sites and Head Office

ACCOUNTABLE TO:
Customer Success Manager

PAY:
£21,000 - £23,500

HOURS:
37.5 Per week (Monday to Thursday 8:15am - 5pm and Friday 9am -3pm with 45 minute lunch)

PURPOSE OF ROLE:

PRINCIPLE RESPONSIBILITIES:

Communication

Communicate with all colleagues and external points of contact face to face, by telephone, or in writing in a clear, concise, effective and professional manner.
Interpret and respond clearly, effectively, and in a timely manner to requests for information from colleagues, managers, directors, and external agencies.
Contribute to team meetings and events as and when required, including presenting and notetaking.
Ensure that all deadlines are met in a timely manner and people are kept informed of progress.
Confidently initiate phone calls to customers, demonstrating strong communication skills and a proactive approach to addressing their needs and queries.

Support

Facilitate learner orientation through means such as telephone calls, face to face support calls via various platforms and participating in welcome and support sessions.
Develop indepth knowledge of SRSCC processes, resources, and services in order to best serve learners and customers.
Support with investigating and resolving any issues learners may have.
Support the operations team to coordinate all workshops to ensure high attendance to workshops, sessions and other events.

Customer Relationship Management

Build and nurture relationships with all customers
Act as the first point of contact for customer queries and concerns.
Tailor communication and interaction style to suit individual customer needs.

Issue Resolution and Support

Quickly and efficiently respond to customer issues and complaints.
Provide detailed guidance and support for system access and usage.
Escalate complex issues to the relevant departments when necessary.

Teamwork

Establish and maintain effective working relationships with colleagues, managers, and clients
Ensure that all deadlines are met in a timely manner and clients/colleagues are kept informed of progress.
Influence people positively demonstrating a "can do" attitude.
Contribute to formal and informal discussions with colleagues to generate new ideas and approaches.
Enjoy working as part of a team but be capable of working autonomously.

Administration

Effectively use all internal systems
Data entry and filing alongside performing other routine clerical tasks as assigned
Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility
Scanning, printing, and running reports
Maintain accurate paper and electronic records
Identify problems and respond in a timely fashion

Other

Proactive approach to work
Excellent attention to detail
Have a willingness to go the extra mile and always strive to seek job satisfaction
Ensuring own personal workspace is kept clean and tidy. The company expects you to respect company property and to report any misuse of same to your immediate line manager
Remain up to date with professional knowledge by participating in learning opportunities
Ensure all Safeguarding and Health & Safety procedures are effectively carried out
To comply with the company handbook policies and procedures
To act at all times to promote equality and diversity ensuring inclusive and integrated services
To undertake any other duties appropriate within the broad remit of the role
Ensure any issues concerning quality and customer care are reported to management

NOTE:

The details contained in this Job Description summarise the main expectations of the role at the date it was prepared.

It should be understood that the nature of individual roles will evolve and change.

Consequently, the company will expect to review and revise this Job Description from time to time and will consult with the post-holder at the appropriate time.

Job Types:
Full-time, Permanent

Pay:
£21,000.00-£23,000.00 per year

Benefits: