Customer Service Administrator - Winnersh, United Kingdom - Mulberry Recruitment

Mulberry Recruitment
Mulberry Recruitment
Verified Company
Winnersh, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
**Customer Service Administrator

Location :
Winnersh**
Salary : £23,000 - £24,000 + benefits + bonus
Be the first point of contact for all client and provider queries and issues as they arise
Provide support to Employee Benefits Consultants by setting up and supporting actions for policy renewals to ensure market leading service to our clients

Independently respond to queries from both clients and insurers in a pro-active manner, meeting agreed SLAs and keeping all parties updated.

Co-ordinate administration of schemes, including invoicing, accounts, client queries, claims, underwriting, rehabilitation support services & communication material.

Proactively initiate and manage the gathering of all relevant data for each clients scheme renewal and ensure accuracy at all times and assist with the analysis of data as required.

Prepare template client reports as requested by the Employee Benefits Consultants.

Ensure that client records and in house system is always kept up to date including new business, retention and financial information.

Attend internal and external meetings with Insurers and product training as required.
To ensure compliance with local procedures, customer service standards and financial and Industry compliance regulations and legislations.


Essential criteria
Previous administration experience
Excellent verbal and written communication skills
Strong organisational and time management skills
Strong Microsoft package ability
Proven ability to adapt to change
Proven team player
Delivers a high level of customer service
Willingness to develop
Customer centric approach
Efficient and reliable
More jobs from Mulberry Recruitment
See all jobs of Mulberry Recruitment