Metering Coordinator - Bicester, United Kingdom - Valda Energy Limited

Valda Energy Limited

Verified Company

Bicester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Overview

Valda Energy is an established energy supplier, offering electricity and gas to non-domestic customers, presenting a viable alternative to the current crop of energy suppliers.

A British owned company based in Bicester, Oxfordshire and led by a senior management team with expertise in managing and operating a successful supply business in the UK.

Valda Energy focuses on cloud-based technology, customer focused solutions, 100% renewable energy and outstanding customer service to bring its customers the best energy solutions available.

Purpose

Responsibilities include

Supporting with all aspects of Smart deployment, contacting customers to book in convenient appointments for smart installs and issuing relevant flows to Metering agents.
Processing fallout across the deployment journey using the appropriate customer treatments to triage and rechurn sites that are eligible for smart metering but have previously failed.
Investigate and resolve all actions associated with post install processes, ensuring that meter read performance across the smart capable portfolio is meeting business and industry expectations.
Responding to and actioning outputs across the SMETs metering portfolio, ensuring that management of smart alerts, services requests and firmware requirements are processed in a timely manner.
To be the first point of contact for internal stakeholders, supporting with technical Metering queries and customer escalations, whilst ensuring that the meter point is fit to bill.
Validation and closure of all site visits associated with Siteworks messages across both electricity and gas metering points.
Processing incoming data flows from Metering agents to support processes such as:
Missing Meter Details
Comms issues at site
Site visit outcomes
Agent appointment mismatches

About you

Flexible in absorbing sudden changes in priority, remaining focused on deadlines and enjoy being at the centre of a busy and fast paced environment.
Resilient and audacious in maximising appointment booking opportunities with customers selling the benefits of smart meters whilst effectively handling objections / customer opt outs.
A passion to learn and develop knowledge across meter types, third parties and industry bodies
Experience in working across AMR and SMETs meter points for both gas and electricity products.
A principal understanding of Metering third parties (MOPs/MAMs) and Smart Metering stakeholders such as the DCC & SEC
Ability to work towards defined targets and clear objectives in a fast pace environment
Relentless in pursuing improvement, bringing others along the journey with them
Good communication skills both verbally and in written form
Effective at building relationships with internal stakeholders and customers

Desirable but not essential

Good understanding of the orchestration and service request management within the SMETs meter industry
Experience in working to set targets in a sales led environment
Experience in working alongside metering partners such as MOPs / MAMs / DCC etc
Strong excel knowledge

Job Types:
Full-time, Permanent

Benefits: