Patient Safety - Bury St. Edmunds, United Kingdom - West Suffolk NHS Foundation Trust

West Suffolk NHS Foundation Trust

Verified Company

Bury St. Edmunds, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The West Suffolk NHS Foundation Trust are looking for a keen and passionate administrator who can provide high-quality efficient administrative support to their small and friendly Patient Safety and Quality Team.

The Team's function is to develop and maintain effective systems and processes for responding to a patient safety incident for the purpose of learning and improving patient safety through the Patient Safety Incident Response Framework (PSIRF).

We are looking for an applicant who has previous administration skills, good attention to detail with excellent organisational, communication and interpersonal skills.

This role requires an understanding of confidentiality, sensitivity and discretion which is applied in all aspects of the role.

The administration team are considered as the hub of the Patient Safety Team.

This is because they are often the first point of contact for staff and work tirelessly to ensure incidents are progressed through the process efficiently and in a timely manner.

By diligent record keeping they are key to ensuring the team and other colleagues have a good grasp on the oversight of all incident cases.

Duties also include supporting Divisional Patient Safety & Quality Mangers and clinical staff to arrange meetings in relation to patient safety incidents and supporting meetings in relation to their administration.

BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk.

We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward).

It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work.

Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.

Join us. What will you #BeKnown for?

Please see job description for full details.

Communication and Team Working

To pro-actively promote among staff, awareness of the Patient Safety & Quality Team and its function within the Trust.

Facilitate improved communication within the department and between other departments, clinicians, managers, ward staff and other personnel.

To utilise tact and persuasive skills when there are barriers to understanding (i.e., language barriers, staff who are emotional) in order to minimise personal risk.

To meet and greet visitors, in an appropriate, polite and helpful manner to assist in ensuring the experience is as positive and pleasant as possible in line with the Trust 'Putting You First' initiative.

To be an effective member of the team in supporting colleagues.

Appropriately escalate and communicate issues and developments within the team.

Respond to telephone and individual enquiries.

Appropriately redirect individuals for support as necessary.

Planning and Organising

To assist the team in maintaining departmental performance with regard to quality by upholding agreed standards

To monitor own performance against previously agreed objectives as identified in the appraisal process.

Organise meetings or educational packages as appropriate/requested, ensuring appropriate resources are provided.

Organise scheduling of reports for sign off and have oversight of allocation of speakers at meetings.

Plan and prioritise workload to ensure tasks are undertaken in a timely manner.

Administration

Extract data for reporting to Board and Sub Board committees and ad-hoc requests.

Extract data to produce reports of systematic analysis within divisions of incident and audit data.

Record outcomes from meetings.

Provide administrative support for team initiatives as appropriate.

Provide administrative support for compliance with the Trust Duty of Candour process.

Maintain accurate records.