Engagement and Communications Officer - Manchester, United Kingdom - BABICM

Description

Organisation:
British Association of Brain Injury & Complex Case Management (BABICM)


Location:
Predominantly remote working with some requirement for in-person attendance across the UK at events and meetings. Head office based in Bury, Greater Manchester.


Job Type:
Part time, 24 hours per week, with some flexibility to working hours.


Probationary Period - 6 months


Salary - £27K-£30K WTE


About the Organisation:

The British Association of Brain injury and Complex Case Management (BABICM) is the leading membership organisation for professionals working in brain injury and complex case management.

BABICM provide a structure for the continued professional advancement of case management, promoting best practice to address and manage the needs of people with brain injury and people with other complex conditions.

Our aim is to support our members by sharing knowledge and promoting excellence in

brain injury and complex case management for adults, children, and young people.

BABICM is significant in the case management community providing standards of brain injury professional practice and competencies for case managers.

We offer training and education opportunities for case managers and others working in the industry. We provide up to date news and updates relevant to the work of our members.

We promote evidence-based practice, collaborate in research and provide information to influence policy and legal decision making relating to the consequences of life changing injuries which lead to complex needs requirements for case management.

Summary of Role:

We are actively seeking a dynamic and proactive Engagement and Communications Officer in this new role to join our inclusive team.

As the Engagement and Communications Officer, you will play a pivotal role in developing and implementing strategies to understand, enhance and develop member engagement, communication, and overall satisfaction.

This position requires a creative thinker with excellent written and communication skills, and a passion for fostering strong relationships within our diverse and inclusive membership community.

Key Responsibilities:


Member Engagement:

• Run consultations with BABICM members and potential members to understand key issues impacting their work and professional development, collecting data, identifying themes, and feeding back to BABICM Council on key topics.
• Gather feedback to assess member satisfaction and identify areas for improvement.
• Develop and execute engagement strategies to enhance the overall experience of BABICM members through highquality engaging content for the website, internal communications, printed and digital materials, social media, and conferences.
• Collaborate with BABICM working groups to create and implement programs, events, and initiatives that add value to our membership base.
• Develop the BABICM engagement strategy for the future.

Communications:

• Develop and implement a comprehensive communication strategy that resonates with and effectively reaches and engages all categories of BABICM members.
• Create and contribute to compelling and inclusive content across our internal and external communication channels, including social media and the quarterly Members' Magazine.
• Ensure consistent and cohesive messaging that aligns with the organisation's commitment to inclusivity, equality, and diversity.

Event Participation:

• Participate in exhibiting at events to foster and support member interaction, networking, and professional development.
• Work closely with the Training & Education Group and Annual Conference Group to ensure member requirements are met across conferences, webinars, workshops, and other relevant activities.

Collaboration and Relationship Building:

• Cultivate and maintain positive relationships with members, stakeholders, and key partners.
• Collaborate with BABICM Working Groups and Council to align engagement and communication efforts with organisational goals and with our commitment to equality, diversity, and inclusion.
• Maintain a professional and engaging social media presence.

Data Analysis and Reporting:

• Monitor and analyse engagement metrics, ensuring that data collection is inclusive and representative of all members.
• Prepare regular reports for directors, management and Council highlighting areas for improvement in relation to member engagement and communications.
• Contribute to the development of key performance indicators for the organisation's engagement and communications endeavours.

Qualifications and Experience

Essential:

• Bachelor's degree in Communications, Marketing, Public Relations, or a related field or a minimum of 5+ years of relevant experience.
• Strong written and verbal communication skills with an emphasis on inclusive language.
• Familiarity with social media platforms and digital communication tools with an understanding of their impact on diverse audiences.