Effective Patient Communications Specialist - Lichfield - beBeePatientEngagement

    beBeePatientEngagement
    beBeePatientEngagement Lichfield

    5 days ago

    Job title: Patient Engagement Officer

    Description
    Job Title: Patient Engagement Officer

    We have an exciting opportunity to join our practice as a Patient Engagement Officer, working 25 hours per week. This is a standalone role reporting directly to the Business Manager.

    We are looking for someone with excellent communication skills, strong interpersonal (people) skills and experience of dealing with customer complaints. You will ideally have worked within the NHS or other medical environment.


    Main Responsibilities of the Job


    • Manage and deal with all aspects of patient communication, including PPG, complaints management, website information and Significant Events.

    • Responsible for managing our 'feedback' email address checking daily for messages and dealing with these as appropriate,

    • Undertake regular checks of website information and update it such as staff arrivals/departures。

    • Patient feedback from Services& Compliance monitoring/U.Li.
      to arrange meetings,liaise w/ attendees,taking minutes meetingminutes
      collate Sign events forms/review w Partner lead/present data/trendsmulti-disciplinary team/a/>
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