IT Coordinator - Manchester, United Kingdom - Kin + Carta

Kin + Carta

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Kin + Carta:

Want to help build a world that works better for everyone? Kin + Carta is a global digital transformation consultancy that makes a difference to the billions who now work, play, shop, communicate and share online.

Join a global team of curious and diverse minds in connecting people, data and technology to produce amazing experiences for some of the world's most influential companies.

Become a maker, builder or creator as we explore the possibilities of sustainable digital technology, helping clients to rapidly innovate, modernise their systems, enable their teams, and optimise for continued growth.

We focus on tech but we're a proudly inclusive business with trust and human connection at its heart.

People, the planet, and profit matter equally to us which is why we're a certified B Corporation in the United States and Europe.

With additional offices in South America, there is a place for you here wherever you're based.

The role in a nutshell:

What you can expect:

Delivering remote helpdesk support to our global user base, helping to triage diagnose hardware and software issues and administer software, systems and tools (e.g. Google Workspace, Slack, Zoom, Jira, Miro)
Managing requests and tickets using our ITSM ticketing system (Freshservice), responding and resolving in line with our team's SLAs
Onboarding and offboarding of new hires to our software and systems
Deployment, management and asset tracking of laptops and other IT equipment associated to your region
Maintain the functionality of meeting rooms tech and cables/adapters
Building our knowledge base, creating user documentation and developing our selfservice capabilities
Sharing knowledge and collaborating with our newlyformed global Connective Digital Services team

Essential Skills:

Working towards or recently graduated with a Bachelor's Degree in IT or related field or related experience and/or 2 years' experience in an IT support role
Strong customer service mindset
Knowledge/experience with macOS and SaaS administration and support
Understanding of network infrastructure and protocols (Wireless, LAN, WAN, VPN)

- iOS and Android devices troubleshooting skills

Demonstrated aptitude for continuous learning and innovative thinking
Ability to work independently with little direction, and also in a team environment
Strong written, oral and interpersonal skills with a demonstrated ability to communicate with internal staff
Ability and willingness to provide occasional support offhours when necessary
An awareness of information security best practices
Intune experience a plus
Jamf Pro experience is a plus

Our benefits:

Curious minds are nurtured at Kin + Carta through a wide range of benefits including:

£1,000 annual learning budget
Hybrid remote working policy
Global leadership programmes
Flexible working hours
Enhanced Christmas leave
Dog friendly offices
Subsidised private healthcare
Discounted gym membershipWhoever you are, wherever you're from and whoever you love, you'll find an open door at Kin + Carta. It's yours to walk through if you're passionate about building a better world for everyone, and you're keen to be part of a diverse and inclusive culture that plays to people's strengths and thrives on togetherness.