Customer Experience Advisor - Leigh, United Kingdom - First Response Finance

First Response Finance
First Response Finance
Verified Company
Leigh, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

First Response Finance are the Number 1 vehicle finance company and A SUNDAY TIMES TOP 100 EMPLOYER AND we're proud of it You've only got to have a look at our customer and employee reviews to see how important our people are, and we take their happiness, health, and work-life balance very seriously.


Pay and Benefits:


  • A starting salary of
    £25,970 along with an annual company bonus scheme
  • Working Monday to Friday
  • Hybrid working available
  • And many more

Key Requirements:


  • A
    team player who is also able to help and support your colleagues' cases as and when required
  • A
    willingness to help our customers no matter how they're feeling by being patient, listening carefully, and being levelheaded.
  • A
    clear communicator who has experience in having difficult conversations or complaint handling experience.

Key Responsibilities:


  • This will be a
    busy telephone role, where most of our
    customers will call in to speak to you to
    discuss their complaint.
  • The main part of this role is dealing with customers who have purchased a vehicle from First Response, and they are unhappy with the quality of it. You will need to
    answer their queries and
    log new complaints, whilst
    proactively contacting customers to provide them with updates.
  • You will also
    support the investigations team to
    communicate a decision on a complaint with the customer.
- ** You must have the permanent right to work in the UK.
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