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Customer Service Administrator - Chepstow, United Kingdom - Aluk (GB) Ltd

Aluk (GB) Ltd

Verified Company

Chepstow, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Administrator

Company Description
AluK is a global leader in the design and engineering of aluminium window, door and curtain walling systems.

With more than 60 years of expertise and operations in major countries around the globe, our façade systems have been specified for many of the world's most advanced and prestigious buildings.

With its 8 business units serving over 50 countries worldwide, AluK remains a family-owned business with strong European roots that aspires to achieve sustainable growth through product innovation, technical expertise and leadership, and expand into new markets.

Our long heritage of family-run businesses means we believe in a local approach, bringing AluK closer to our clients through expert service and support tailored to each market.

Through accredited testing facilities and in-house research and development, we ensure our products offer high-performance solutions and exceed many industry standards.

For each market in which it operates, AluK research and develops product ranges that meet the needs of the local market.

AluK systems are suitable for both renovations and the construction of new buildings in all sectors - from commercial to industrial, from residential to public.

Position

JOB PURPOSE:

Reporting directly into the Customer Service Manager, Using Sage software to ensure customer orders are taken and processed in accordance with company standards and in a timely & accurate manner.

Liaising with the Operations team to ensure the best customer outcomes are achieved.

To work independently and as part of a team to ensure a high standard of customer service is delivered at all times.

PRINCIPAL RESPONSIBILITIES AND ACTIVITIES:

To represent the company in a professional, enthusiastic and positive manner
To establish customer needs, whilst ensuring customers adhere to AluK's terms and conditions
To process a high volume of customer interaction, whilst maintaining an excellent attention to detail
Respond to all customer queries in a timely manner
Liaise with and assist internal staff where required, promptly and in a professional manner.
Attendance of meetings, training programmes, etc. as directed by management
To contribute and continually access our service offering both internally and externally by the continuous improvement channels

General Duties

To lead by example through exhibiting and living the AluK values; and
To ensure that all activities are operated in accordance with Health and Safety and Equal Opportunities statutory legislation, AluK procedure and Best Practice.

Requirements:

Knowledge & Experience

Proven experience in delivering excellent customer service
Previous experience in high volumes of data inputting (experience using Sage would be an advantage)
Previous experience of working in a fastgrowing company
Previous experience of building and maintaining relationships with customers
Excellent level of IT literacy

Skills & Personal qualities