Data Provisioning Coordinator - Nelson, United Kingdom - Daisy Communications

Daisy Communications

Verified Company

Nelson, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Company Description

Daisy Communications is an independent business providing services and solutions to businesses.
Founded by current Chairman, Matthew Riley in 2001, Daisy has grown to become the largest independent in the market.

From looking after smaller businesses with a handful of employees which want great value services, to supporting medium-sized companies that are looking for a provider to take responsibility for their entire communications infrastructure, we help UK businesses survive and thrive in the midst of constant technological change.

At Daisy we recognise that the success of our business depends on the people we employ and as such we value the contribution of every single one of our 500+ employees.

Whatever our employees do - sales, marketing, customer service, finance, HR or L&D their dedication is helping thousands of UK businesses realise their digital potential.

Job Description:

Salary:
£21,255

Location:
Nelson - 2 days office based, 3 days homeworking
The Data Provisioning Coordinator is required to manage orders from the set-up to the resolution.

Responsibilities

Task management.
Handle first line Installations support calls.
Accurate input of order details onto all systems.
Liaise with customers/business/resellers partners and suppliers regarding order queries/amendments.
Provide technical advice to customer/business partners/resellers and internal staff.
Placement of all order types on Openreach and other Supplier Portals.
Coordinate jobs/ arrange engineer visits.
Deal with order rejections.
Liaise with customers/ business partners and suppliers to resolve issues and provide regular updates.
Raise and resolve provisioning escalations and faults.
Check all accounts are setup and billing correctly.
Schedule and action all tasks to completion within specified timescales.
Follow all procedures and deliver high level customer service for maximum customer satisfaction.
Work towards set KPI's, goals and objectives.
Ensure all systems are kept fully updated for each action and point of customer contact.

Qualifications:

Excellent telephone manner
Ability to manage own workload
Previous experience of Microsoft packages
A 'can do' and positive attitude towards work and personal development
Excellent communication skills both verbal and written

Additional Information

Our colleagues work hard to deliver for our customers and that is why we give them the recognition and rewards they deserve for their effort

But working at Daisy is much more than just a fair salary. It's about providing a range of benefits and opportunities to all our staff to make working with us enjoyable.

Our ethos is simple:
the more you put in the more you get out.

Here are some of the benefits that we offer