E-commerce Assistant 37.5 Hours - Wellingborough, United Kingdom - Salvation Army Trading Co. Ltd.

Salvation Army Trading Co. Ltd.

Verified Company

Wellingborough, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The role:

This role is vital within our retail development team contributing to the success of our e-commerce business. We are looking for an enthusiastic online product lister to join us.

Working as part of the retail development team, you will work with shop managers and volunteers to help grow and develop our e-commerce business.

General duties

Delivering exceptional customer service responding to online sales enquiries
Achieving and maintaining an exceptional customer feedback score on eBay
Identifying donated stock for listing online
Researching items to gather information and pricing
Photographing items for sale
Uploading products to marketplaces via listing software
Creating accurate listings that sell for a maximum amount
Packing and dispatching orders
Receiving and managing returns
Processing refunds
Assisting Shop Manager and volunteers with online queries
Supporting the Shop Manager, ecommerce and retail teams as required
A passion for charity retailing
Ability to work as a flexible and proactive member of the team
Ability to use own initiative
Attention to detail
Highly organised and efficient
Good communication skills
Confident and articulate
Interest in vintage, collectable or preloved products
An energy and enthusiasm to succeed
Excellent customer service skills
A good level of literacy and numeracy skills together with basic IT skills.
A commitment to the ethos of The Salvation Army

Hours will be worked on a shift basis between Monday - Saturday
**Please be aware that this advert may close sooner than the closing date in extreme circumstances