Connected Support Specialist - Ormskirk, United Kingdom - Cornthwaite Group

Cornthwaite Group

Verified Company

Ormskirk, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Connected Support Specialist

Cornthwaite Group are a leading supplier of global agricultural and horticultural brands and are one of the largest John Deere dealerships in the UK.

We are looking for enthusiastic, engaging people to join our team. In return, we can offer an exciting and challenging career path.

Main Responsibilities:

Proactively monitor the condition/ status of customers machines through remote service tools (e.g. Expert Alerts, Maintenance Alerts, Machine Dashboard, Service Advisor Remote, SVAP, JD Link).
Evaluate remote machine diagnostic information where needed.
Work closely with each Service team & within certain timescales, provide all necessary information to the responsible service team to help reduce customer downtime & increase customer satisfaction.
Proactively use the technology and connected support tools as well as customer analytics to sell incremental service and parts sales with new and existing customers, to meet set targets given.
Provide recommendations to our customers, machine operators and help to build and leverage customer relationships.
Provide telephone support to customers regarding machine uptime and determine optimisation of equipment with support from our Product & Precision Team.
Inform the Sales department of sales opportunities identified though customer contact.
Open jobs on 'Scheduler' and monitor progress (work with our service offices with parameters for these actions).

Attributes we are looking for:

Ability to adapt to changes and new processes.
High level of communication and human relations skills.
Good level of English language skills.
Understanding of agricultural business operations.
Practical experience in the optimisation of tractors and machinery would be an advantage.

In return, we will provide:

A structured work environment operating as a supportive team
Opportunities to progress your career at Cornthwaite Group
Generous holiday allowance including bank holidays
Onsite parking

Job Type & Hours:

Full Time/ Permanent/ Monday-Friday/ 8am5pm (1 hour for lunch)

Location:

Any Cornthwaite Group depot
Nantwich, Bispham Green, Kendal, Carlisle or Dumfries.
Work both in the office and out visiting key customers. Also attend shows and events as required.

Salary:

- £25,000 - £31,000 (depending on experience)

Job Types:
Full-time, Permanent

Salary:

£25,000.00-£31,000.00 per year

Benefits: