Reservation Agent - London, United Kingdom - Support Office / Reservations

Support Office / Reservations
Support Office / Reservations
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

As Reservation Agent, you will be responsible for handling phone calls and delivering on excellent customer service in line with our brand standards.

You will be responsible for booking, converting and dealing with day to day guest queries via the telephone.


This role is located in London's Fitzrovia, our central hub, sees a collection of diverse expertise and backgrounds come together where new challenges and successes are shared each day.

We are the UK's fastest growing restaurant group; our expansion is rooted from the success of our people.

Key Responsibilities


Reservations:

  • Dealing professionally and helpfully with guests over the telephone with expected brand quality and standards.
  • To meet expected KPIs and conversion targets set by management.
  • Taking and inputting reservations accurately and efficiently.
  • Maintaining a professional and positive work ethic. Delivering excellent guest service on the phone to all guests.
  • Achieving monthly targets set by the business.
  • Confirming reservations accurately and efficiently.
  • Dealing with multiple restaurants as assigned by manager.
  • Maintaining knowledge of sites, offerings, and company values.
  • Being positive and responsive to any guest's requests.
  • Informing supervisors and managers of any complaints/ comments/ perceived issues from guests and deal with where appropriate.
  • Being flexible to carry out any other reasonable duties and responsibilities within the job capability assigned as per the business needs.
  • Supporting on additional tasks where required.


The Ivy Collection has brought glamour, heritage and style from the original Ivy on West street to the restaurant industry since 2014.

Our team structures grow beyond the restaurants, covering all vital departments under one roof.

Our Marketing, People, Events, Reservations and Finance specialists are all intertwined to nurture our culture and vision, branching across the UK and Ireland.

We would love to hear from you


INDFOH
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