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- Strong communication skills — in person, on the phone, and in writing
- A positive attitude and willingness to learn
- Accuracy and attention to detail
- Experience in customer service, sales, or administration
- Insurance experience (an advantage but not essential)
- Proficiency with Microsoft Word and Excel
Customer Service Advisor - Pitsford - Brave | B Corp™️
2 months ago
Description
Customer Service AdvisorCustomer Service & Insurance Advisor – Pitsford Area
Are you looking for a rewarding role in a friendly, professional environment where great customer service really matters? My client, a respected local insurance business, is looking for a Customer Service & Insurance Advisor to join their growing team.
They're known for their personal, honest approach and long-standing relationships with customers — and they're now expanding due to continued success.
About the CompanyMy client is a well-established insurance business offering a range of general insurance, pensions, and investment services. With over a century of industry experience behind them, they've built a reputation for quality, integrity, and customer trust. Their focus is always on people — helping clients protect what matters most while supporting their local community.
The Role
This is an office-based position where you'll be part of a close-knit, supportive team.
You'll handle customer queries, process policy documents, and provide high-quality service — whether it's renewing cover, updating details, or helping customers find the right insurance solutions for their needs.
Your day-to-day responsibilities will include:
Handling customer enquiries by phone, email, and in person
Reviewing customer insurance needs and providing suitable advice
Preparing and sending renewal documents
Providing quotes and selling new policies
Cross-selling additional products and services
Producing correspondence and maintaining accurate records
Supporting general office administration
It's a varied, people-focused role where no two days are the same — perfect for someone who enjoys working in a busy environment with real career potential.
We're looking for a self-motivated, friendly, and detail-focused individual who thrives on delivering great service. You'll be confident dealing with customers, a clear communicator, and comfortable using computer systems.
Ideally, you'll bring:
A welcoming, supportive workplace with hands-on training
Clear development pathways and the chance to gain professional insurance qualifications
Competitive salary (dependent on experience)
Excellent work-life balance and a close, friendly team
If you're a people person who enjoys helping customers and wants to grow your career in a supportive, professional environment — this is the perfect opportunity for you.
Location:
Pitsford, Northamptonshire
On-site Role: Monday-Friday | 9-5pm with 1 hour for lunch
Salary: 23,000-27,000 DOE