Administration Team Leader - Oxford, United Kingdom - Oxford University Hospitals NHS Foundation Trust

Oxford University Hospitals NHS Foundation Trust
Oxford University Hospitals NHS Foundation Trust
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Oxford, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
We have an exciting opportunity for a committed individual looking to further their NHS career.

For more information or to arrange an informal visit please contact Philippa Mummery on


With other senior staff, effectively manage and take an active role in the continual development of the administration support within the Clinical Genetics department ensuring that appropriate and full administrative support is provided and full utilisation of staff at all times across the service.


The post holder is responsible for effectively managing the smooth operation of the administration support service and ensuring that outpatient referral targets waiting times and Trust and local targets are met in line with protocols and procedures are met at the Nuffield Orthopaedic Hospital in a consistent and timely manner.

The post holder will ensure that the processes in place fully to support modernisation initiatives such as digitalisation of the service.

As such the team will liaise closely with Health Care professionals, managers, secretaries and pathway administrators both within and outside the organisation as well as patients and relatives.


The post holder will be responsible for the supervision, training and development of staff in the Clinical Genetics secretarial team within the framework of their individual Personal Development Plans (PDP).


The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.


Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family.

Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.


Staff Management:


  • To be responsible for the line management of the Clinical Genetics Secretariat and admin team, providing first level EPR support, ensuring that adequate cover is provided in all areas of activities.
  • To be responsible for the daily management and supervision of staff, monitoring sickness, and arranging cover for annual leave, in accordance with Trust policies.
  • To develop a personal development plan (PDP) with staff and to ensure training and development needs are adequately met. To evaluate staff performance against PDP's, taking appropriate action to ensure that staff abilities and aptitudes are developed and potential maximised.
  • To allocate work for staff and to complete monthly sickness/salary return.
  • To ensure that high standards of data quality are achieved, through implementing clear and robust procedures for staff to follow and identifying training needs and implementing training and development plans for staff accordingly.
  • To manage recruitment, selection and training of all new staff within the team.
  • To coordinate induction meetings for all new Clinical Genetics secretariat staff and admin team and act as contact for all induction queries.
  • To take an active role in the training and development of other A&C staff within the wider A&C teams.
  • To be responsible for the introduction and putting into practice of new or revised leave policies/procedures.
  • Responsible for the regular audit of sick leave for the Clinical Genetics secretariat and admin team.
  • To organise and conduct annual appraisals for the Clinical Genetics secretariat and admin team. Type appraisals on ELMAS and obtain agreement with appraises.
  • To compose and maintain personal files for the Clinical Genetics secretariat and admin team and maintain as confidential.
  • To monitor and maintain standards of performance of staff, using the Trust's counselling and disciplinary procedures where appropriate.
  • To implement performance and management policy in relation to staff disciplinary management.
  • To be an EPR super user and be actively involved within the training of EPR within the Department.
  • Attend daily huddle and monthly A&C, Governance and Business meetings.

ADMINISTRATION SYSTEMS

  • Use of EPR, Health Roster, First Care and NEP Fusion.
  • To work with clinicians and other managers to ensure all appropriate admin work is completed in a timely manner using systems mentioned above.

GENERIC RESPONSIBILITIES:


  • To act as the first point of contact for written and telephone enquiries on Clinical Genetics admin matters for patients, their relatives, the call centre, outpatient's, medical secretaries, consultants, and junior medical staff. To deal with telephone contact with members of the public appropriately and sensitively in situations which may be stressful for both the patient and the staff member involved.
  • De
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