Junior Account Handler - London, United Kingdom - The Ardonagh Group
Description
Principal Tasks
The ultimate objective of this role is to support the delivery of an efficient and enhanced end to end service to our Clients, Brokers and Account Executives ensuring divisional adherence to best practice guidelines
This includes:
Ensure effective delivery of all Broker Support activities in accordance with the target Price Forbes/Ardonagh operating model
Oversee the service delivery provided by our 3rd party providers; ensuring positive collaboration and support
Maintain awareness of the end to end processes relative to IBA, Premium Processing, Claims and all middle office tasks
Some of the key activities of this role are:
- Assisting in the preparation of key placement documentation ensuring meeting with minimum standards, following Price Forbes processes and market Compliance
- Initiating and overseeing the premium processing function, supporting the processing technicians with the resolution of queries as appropriate
- Drafting and issuing key client documentation including quotes and Evidence of Cover
- Training and support of 3rd Party Service Providers where applicable
- Maintaining an accurate, timely and compliant record of the placement via GXB/Trade 2.0
- Utilising relevant market and internal systems to aid in the placement process
- Support the internal File Audit process working with the File Review and Internal Audit team as appropriate
- Work with Clients and Brokers to address Cash & Credit Control issues, identify route cause of any recurring issues and propose changes to the process to bring improvements
- Risk & Compliance
- IT and Digital
- Management Information
- KYC
- IBA
- Premium Processing (including Pro)
- Claims
- Contract Certainty
- Client and Market Due Diligence
- KPI's
- Audit processes
- Authorisations matrix
Competencies Required
- Desire to learn new tasks and new lines of business
- Ability to communicate with Clients and colleagues in a professional and respectful manner
- Proactive and assertive role within the team and across the business
- Ability to work under pressure and to meet deadlines
- Ability to standardize the processes within the team where applicable and to implement efficiencies
- Ability to embrace Change and embed new processes as required by the Leadership
- Computer literate, including good knowledge of Microsoft Word, Excel and PowerPoint packages
Beneficial Competencies
- Class specific technical knowledge
- Experience in the use of London Market processes and systems
More jobs from The Ardonagh Group
-
Account Handler
Leeds, United Kingdom - 2 days ago
-
Trainee Underwriter
Chelmsford, United Kingdom - 3 weeks ago
-
Account Handler
Bromley, United Kingdom - 1 week ago
-
Finance Remediation Analyst
Leeds, United Kingdom - 3 weeks ago
-
Business Analyst
No Mans Heath, United Kingdom - 2 weeks ago
-
Team Assistant
London, United Kingdom - 2 weeks ago