Customer Support Specialist - Cramlington, United Kingdom - SGS

SGS

Verified Company

Cramlington, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Description

SGS provide the world's most comprehensive range of integrated inspection, testing, certification, and advisory services, powered by the latest technology and digital tools.

Our global network of experts supports our customers by helping them to meet increasingly complex regulations and standards.

At SGS, we believe in rewarding our employees for their hard work and commitment.

As part of our team, you would be eligible for:

Competitive pension scheme + Life Assurance
Generous Annual Leave allowance (increasing with service) plus bank holidays.
An additional day off for your birthday
Discounted Gym Membership
Retailer Discounts
Enhanced maternity/paternity and adoption pay.
Length of Service Awards
Christmas Vouchers
Health & Wellbeing initiatives
Providing technical support for customers and internal stakeholders with their registration and reporting systems. Including new set up and training on IT system e.g. web portals, GOLD registration.
Providing technical support for customers and internal stakeholders with their results queries, suite creation and amendments, appropriate limits for testing.
Reporting subcontract results where required.
Delivering onsite and online training to customers on data systems and providing ongoing support where problem arise.

Qualifications
Essential

Lab experience with food testing
Good IT skills.

Desirable

Knowledge of LIMS databases
Knowledge of Power BI
Food testing in a labortaory environment
Experience of the food manufacturing industry
Experience of dealing with customers.

Additional Information

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.