Order Management Specialist - Reading, United Kingdom - Fortinet

Fortinet

Verified Company

Reading, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Order Management Specialist

Reading

Job Overview:

Fortinet is looking for an Order Management Specialist in our Finance team. In this role, you will ensure that purchase orders are processed accurately and in a timely manner.

You will work with cross-functional teams and Customers to ensure a positive customer experience while driving order issues to closure.

Responsibilities

Interface with customers, Sales and other departments regarding order issues
Interface between Sales and Operations on shipment schedules and deliveries
Review Sales Order documentation for completeness and accuracy
Work closely with Operations, Shipping, Freight Forwarders, and Sales to ensure terms and conditions are properly met.
Ensure on time booking of all order types
Provide timely order status and tracking information
Resolve all backlog issues including order hold release, product configuration issues, item number discrepancies and missing Purchase Order requirements
Ensure orders adhere to documented Booking Criteria policies and SOX procedures
Provides quarter and monthend support as needed to achieve corporate goals

Qualifications

Bachelor's degree preferred or relevant 3+ years job experience in a high tech environment
Multilingual capabilities preferred
ERP experience (Order Management) required, preferably Oracle
Freight logistics and/or experience working with international import/export regulations a plus
Customer focused, team player, must be able to multitask and work under pressure
Detail oriented and organized
Exudes a professional presence and posture
Must effectively communicate with all levels of internal and external personnel
Ability to adapt to changing processes and follow them as well as suggest changes where needed