Team Leader - Bolton, United Kingdom - Keoghs

Keoghs
Keoghs
Verified Company
Bolton, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

The role of the Team Leader within Costs to ensure the team meets its financial and technical objectives, including KPIs and chargeable hours.

The role is to encourage, mentor and develop all members of the team to their maximum potential and to continuously improve the quality of the team's work.


Key Accountabilities

  • Plan and distribute workload across the team, paying appropriate attention to individual team member's current capability, to ensure the timely and profitable completion of cases.
  • Provide updates and implement Keogh's policies, procedures and local initiatives, including actions arising from audits, to effectively inform and engage staff to perform to the desired standards.
  • Ensure compliance with benchmarks set by Keoghs and by clients whilst driving settlement and ensuring quality of delivery.
  • Provide supervision to team members and progress through the competency framework to achieve a financial authority/increase in financial authority.
  • Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members.
  • Manage client finances, controlling FE/PL costs, to ensure that work is delivered profitably and that cash flow is maximised.
  • Complete projects and process updates in order to improve current operating practices or to address specific client issues.
  • Providing an 'environment' where team members feel motivated and deliver excellence.
  • Effectively deal with complaints through agreed handling processes.
  • Maximising the personal development of team members, identifying training needs and creation of succession planning.
  • Providing an 'environment' where team members feel motivated and deliver excellence.
  • Continuously improving the quality of work in the team, conducting audits as required by administrative policies and procedures, giving feedback to team members and drafting and implementing improvement plans.
  • Monitoring weekly and monthly financial management information of the team and managing the performance of team members against Key Performance Indicators.
  • Ensuring the adherence to, and creation of strategies of claims handling by individual claimant firms. This will include meeting with the Director of Costs and Technical Director to articulate challenges faced and relevant successes.
  • Preparing for and conducting Team Meetings, including disseminating information from Team Leader or Departmental Meetings to the team.
  • Managing team members according to the firm's policies and employment laws and ensuring that HR procedures are followed such as appraisals, discipline and grievances.
  • Be responsible for own case load dealing with all aspects of costs work on high value and complex claims, including advocacy at detailed assessment, CMCs and other hearings as required.
  • Assist the Lead Lawyer (Costs) with identifying new costs initiatives & strategies on claims and help develop Keoghs' brand / products.
  • Help the Lead Lawyer (Costs) develop, train, supervise, mentor and grow a team of costs team to meet the demands and needs of the team.
  • To ensure compliance with the SRA Code of Conduct 201
  • Adhere to the Keoghs Values
Working Hours
35 hours per week worked 9am and 5pm Mondays to Fridays inclusive with 1 hour for lunch


Experience, Skills and Qualifications

  • Excellent knowledge of costs principles and case law
  • Experienced and proficient in all stages of the civil litigation process
  • Proven experience in handling and advising on costs of high value and complex injury claims
  • Ability to liaise clearly and constructively with complex injury lawyers, managers, key individuals within the business, special interest groups and clients
  • Proficient advocacy skills
  • Ability to review other team members case reports & advices and form swift views on resolution strategy & tactics
  • Ability to nurture and encourage team members to give their best
  • Ability to relate to people as individuals and understand their particular needs in terms of direction, training, learning style etc.
  • Excellent listening and verbal communication skills
  • Ability to influence others
  • Ability to remain calm under pressure
  • Ability to take constructive feedback and set personal goals for continuous improvement
  • Ability to remain fair and objective at all times
  • Ability to review other's case strategy and form a swift judgement
  • Customer complaint handling skills
  • Ability to review and consolidate management information to identify performance trends.
  • Ability to plan resource requirements and delegate work effectively
  • Ability to set and manage objectives and targets
  • Ability to interview/recruit
  • Proficient in Microsoft Office (word and excel in particular) and experience of using a Case/Claims Management system

Contract Type

  • Permanent

Area

  • Complex Injury 3

Sub Area

  • Costs

Office

  • Bolton
  • Parklands

Closing Date

  • 14 Aug 2
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