Operations Support - London, United Kingdom - Urban Stay Limited
1 week ago
Description
Your job responsibilities include (but are not limited to):
- Attending to all apartments to ensure high standards are continuously met.
- Conduct detailed inventory checks at every checkout as well as prearrival checks.
- Perform regular maintenance and repair works yourself.
- Track and distribute all necessary apartment supplies and inventory (stock control).
- Weekly delivery and pick up of linen to our storage rooms (driver's license required manual transmission & lifting of heavy bags).
- Oversee cleaning personnel and cleaning standards (occasional cleaning may be required).
- Participate in answering the 24h emergency phone and attend to guest concerns (weekly rotas).
We are looking for someone who:
- Is exceptionally detail orientated and is very well organised.
- Is punctual, reliable and honest.
- Has an entrepreneurial mindset.
- Has excellent DIY/maintenance skills.
- Is a confident driver and likes to be on the move.
- Is a quick learner.
- Has a professional appearance.
- Works well under pressure and always has a cool head.
- Is proficient with all core Microsoft Office programmes (Word, Outlook & Excel in particular).
- Has great customer service skills.
All sounds very familiar? Then we would love to hear from you If you ́re excited to grow with us and proactively seek out new challenges and improve existing processes, then Urban Stay is the ideal environment for you.
Requirements:
- Excellent English skills: verbal & written.
- Driver's license (must drive minivan through Central London manual transmission).
- Expert in DIY (maintenance experience preferred).
- University degree preferred.
- Not required but experience with the following fields is considered a plus: bar work, operations in serviced apartments/ hotel, housekeeping, maintenance.
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