Contact Centre Advisor - Basildon, United Kingdom - IronmongeryDirect & ElectricalDirect
Description
About the Company
IronmongeryDirect is the UK's largest online supplier of ironmongery, and ElectricalDirect specialises in supplying electrical products to the trade.
We have recently been named as one of 250 UK's best workplaces for 'Well-being' and we are looking to recruit a highly motivated Contact Centre Advisor.
About the Role
We are seeking a Contact Centre Advisor to work within the Contact Centre. The team is dynamic, energetic and hardworking, which is vital within the fast-paced environment we work in.
Through the supportive nature of the team we pride ourselves on encouragingand sharing best practices to enable each other to do the best job possible.
Whilst we're professional and committed, it is also a fun, friendly and sociable environment to be in.About the Accountabilities
- Demonstrate exceptional skills when dealing with customers
- Consistently deliver high standards of customer service to existing and potential customers
- Establish and build effective working relationships with our client's carrier partners
- Handle customer issues relating to deliveries and effectively resolving them
- Demonstrate excellent awareness and responsiveness to sales opportunities
- Generate sales through service, technical knowledge and selling skills
- Upsell ancillary products to customers where it is beneficial to do so
- Work proactively as an integral member of the Team to ensure individual and collective delivery of allround high standards of performance
- Actively take personal responsibility to manage enquiries and take ownership of problem resolution including complaint handling
- Be responsive to demands and anticipate the needs of customer
- Deliver excellence in customer handling & processing Brand Ambassadors for our client and their Clients' in every interaction
About You
- Good standard of MS products including Excel & Word
- Communication skills
- Customer focus
- Problemsolving
- Adaptable behaviour
- Planning and organising
- Attention to detail
More jobs from IronmongeryDirect & ElectricalDirect
-
Marketing Cluster Manager
Basildon, United Kingdom - 2 weeks ago
-
Marketing Cluster Manager
Basildon, United Kingdom - 2 weeks ago
-
Marketing Data Analyst
Basildon, United Kingdom - 2 weeks ago