Nbss Training Consultant - London, United Kingdom - Hitachi Vantara

Hitachi Vantara

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Meet our Team
We provide support to the NHS breast screening units across England and Northern Ireland.

We are a team of diverse individuals and growing our team significantly to provide the required services over the coming years.

NBSS is a complex system, and the service is often challenging so if you are a dynamic individual that loves to work as part of the strong and driven team, whilst driving improvement and change then please join us

What you'll be doing

Ensuring the successful delivery of NBSS Training Service from a Contractual, and Delivery Excellence Point of view.
Deliver training materials in person, both virtually and in written format and also via the creation and recording of training videos.
Confident leading virtual meetings and discussing actions and challenges with senior stakeholders.
Delivering training to deadline and at pace.
Supporting Incident & Service Request resolution with Clients and End Users, ensuring that the ticket is correctly categorised and has sufficient information to progress.
Building strong relationships with stakeholders to ensure excellent, customer service, relationship building and communication at all levels.
Dealing with complex functional

- issues.

What you bring to the team

Experience of working in Breast Screening (or alternative Cancer Screening) Operations environment
NBSS Application Knowledge / Experience working in a NHS Breast Screening Unit very desirable.
Be highly organised and able to assert ownership over the training projects.
Excellent communication skills, happy to present to end users, clients and senior management.

Desirable:

Understanding of ITIL and Service Support / Delivery processes
Able to clarify incidents & Service Requests with clients and end users, ensuring that the ticket is

Our Company

Our people are our biggest asset, they drive our innovation advantage and we strive to offer a flexible and collaborative workplace where they can thrive.

Diversity of thought is welcomed and our employee base is represented by several active Employee Resource Group communities.

We offer industry leading benefits packages (flexible working, generous pension and private healthcare) and promote a creative and inclusive culture.

If driving real change gives you a sense of pride and you are passionate about powering social good, we'd love to hear from you.

Our Values

We strive to create an inclusive environment for all and are open to considering home working, compressed/flexible hours and flexible arrangements.

Get in touch with us to explore how we might be able to accommodate your specific needs.

We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

With Japanese roots going back over 100 years, our culture is founded on the values of our parent company expressed as the Hitachi Spirit:

Wa - Harmony, Trust, Respect

Makoto - Sincerity, Fairness, Honesty, Integrity

Kaitakusha-Seishin - Pioneering Spirit, Challenge