Service Assurance Agent - Salford Quays, United Kingdom - TalkTalk

TalkTalk

Verified Company

Salford Quays, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Service Assurance Agent manages all customer issues via tickets and queries to resolution for the customers of TalkTalk Group in relation to all products supported by TalkTalk Technology.

Main Responsibilities:

Own the resolution of customer issues in accordance with TTG processes and policies
Liaise with internal and external parties and take ownership to investigate and resolve those issues
Effective time management ensuring tasks are effectively completed within deadlines
Working to achieve SLA's, quality standards and other KPI's agreed
Work within the relevant TTG policies e.g. Information Security, HR and Health & Safety
Report trends and potential incidents to Management and the Incident Management Team
To work effectively as part of a team

Must have skills:

Knowledge of the Telecoms industry
Problem solving skills
Excellent customer service skills
Knowledge of fault management processes

Desirable skills:

Background in telecommunications
Relevant TTG product and fault knowledge
Telecomms systems experience

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve.

Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We're also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.