Technical Customer Support Administrator - Keighley, United Kingdom - Cubed Talent Management

Cubed Talent Management

Verified Company

Keighley, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Cubed Talent are recruiting for a new temp to perm opportunity -
Technical
Customer Support Administrator, working for a busy manufacturing company based in Cross Hills - Keighley.

Main duties and responsibilities:

Responsible for processing documentation, including time sheets, and allocating chargeable costs
Act as the first port of call for customer queries, answering directly or forwarding to the relevant colleague
Responsible for preparing quotations (identifying spares and cost of labour), collating project costs and sending relevant documentation to customers
Maintain records and systems accurately and uptodate with all information; file technical drawings, manuals etc. and Service Reports
Using the Service Reports and assessments by the Technical team, produce spare parts quotations and liaise with Purchasing colleagues to obtain vendor quotations
Follow up and create subsequent sales orders, working together with Packing, Shipping and Finance colleagues etc. when necessary, to deliver customer satisfaction
Arrange shipping of required service equipment when required
Provide other administrative support to FMS colleagues and the wider Aftermarket team if requested; cover for the Aftermarket Administrator as and when required
Follow best practice Health & Safety procedures at all times to keep self and other safe

Key skills requirements:

Experience and understanding of SAP and Salesforce systems

Possess technical experience and have the ability to read engineering drawings is essential

Must possess adaptability, integrity, selfmotivation and enthusiasm
Effective communication skills, possessing the ability to build relationships internally and externally
Able to work on own initiative and as part of a cooperative team
Good analysis and problemsolving skills
Good attention to detail; interest in learning and understanding basic technical data would be beneficial
Ability to identify and convert sales opportunities when dealing with customers would be ideal

Annual salary £27k when permanent. Immediate start.

INDTEMP

Job Types:
Full-time, Permanent, Temp to perm

Salary:
£14.00 per hour

Benefits: