Customer Sales Assistant - Huntingdon, United Kingdom - Mick George

Mick George

Verified Company

Huntingdon, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Details of work

Place of work:
Head Office, Huntingdon

Hours of work:
Monday - Friday (Shifts) 07:30-16:30/ 08:00-17:00 additional hours if required

About the role & Sales Team
The role will heavily rely on a positive, customer service focused individual who thrives in fast paced environment.

Day to day answering the phone lines to our residential market, pricing our services, understanding what the works are and cross selling multiple services and products.

Ensuring the customer has the ultimate experience where they can, using our systems to efficiently create the quotation, send to the customer and convert to an order.

The individual will be working within a team of strong sales members, they all play a key role on ensuring all enquiries & quotes are managed efficiently and orders are on the screen correctly ready for delivery.

The department needs a confident individual, who is willing to gain, understand and share market knowledge, be pro-active when necessary and continue to grow the residential & non-construction market.

Multi-tasking is key to being able to manage the workload, prioritising tasks, decision making and high attention to detail.

This role will involve direct interaction with the following teams at Mick George:

Directors of Sales & Marketing
Sales Executives
Internal Sales
Residential Sales
Customer Service
Sales Support
Transport Department
Technical Waste
Responsibility for first class customer experience to include:
Being engaging and welcoming to our customers to build key relationships
Answering and making phone calls
Logging all enquiries, collating, and sending quotations
Checking & raising purchase orders
Communicating regularly with customers, managing expectations, ETAS, and updating on delays
Portal support
Invoice Queries & Ticket Requests
Taking and booking on orders
Always maintaining a professional standard whilst working in a high paced business
Constant attention to detail and ability to work in a fast pace high pressure environment
Organising refunds for customers or arranging credits to be signed off by Supervisor
Being willing to learn about the group to ensure all enquiries can be dealt with or passed to correct department efficiently.
Setting up companies and individual site contacts on the portal.
Diary management
Diary/Inbox management for Sales across various inboxes, ensuring responses to quotes, queries and orders are in our SLAs
Opening credit and pay as you go accounts for customers.
Liaising with internal department such as transport to ensure best service is received by the customer
Identify cross selling and upselling opportunities and gather further information on enquiries.
Identifying opportunities to Sales Executives from their pipeline for followup conversations, to support maintaining to a high standard
General administration duties including report production, data analysis, completing supplier/ subcontractor questionnaires, scanning, producing proformas, organising tickets, printing, and filing.
Any adhoc duties required for Sales Representatives.

Key skills and experience

Computer literate & Microsoft Office Skills
Flexibility to get tasks completed as needed with excellent attention to detail
Ability to work under instruction whilst using own initiative where necessary
Highly organised with a polite and confident telephone manner
Previous experience within the construction/ aggregates/ waste industry would be advantageous but not essential
Driven and proactive individual.

The Mick George Group is committed to providing equality of opportunity for all.

The company seeks to employ a workforce that reflects the diverse community at large and values the individual's contribution irrespective of sex, age, marital status, disability, sexual orientation, gender reassignment, race, colour, religion or belief, ethnic or national origin.

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