Assistant Surveyor - London, United Kingdom - Hammersmith & Fulham Council

Hammersmith & Fulham Council
Hammersmith & Fulham Council
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
At Hammersmith & Fulham, we are ambitious in reforming the council to ensure this is a place for everybody. Within the Economy department, we aim to be efficient in everything that we do. We believe our residents deserve a place that is safe, clean
and green, with high quality services they can rely on.


With a particular focus on damp and water leak related matters, you will provide assistance to the Surveyors and Contractors dealing with such repairs.

You will provide proactive support to residents with clear and helpful communications to ensure access is arranged as necessary for investigations and repair works to be undertaken, as well as co-ordinating activities to deliver long-term resolution.


You will proactively engage with customers, contractors, leaseholders, tenants and all related Council Officers such as Housing Management, Legal Services, Leasehold Services, Social Services and the Home-Buy Team in the delivery of the Repairs Service.

Hammersmith & Fulham is landlord of 17,000 homes in one of the most popular boroughs in the city.

We want to ensure that our buildings and assets are maintained and enhanced to high standards by highly competent professionals to keep our tenants and leaseholders safe and with good quality services that operate reliably and effectively.

We need ambitious people who are ready to get involved in our latest programme of work.

Our mission is to be the best council. To do this we need the best people to help build our vision.

If you're looking to develop your career in a fast-paced, professional environment whilst making a difference, then we look forward to hearing from you.


Role Responsibilities:


  • To support the Council's Client Repairs Team by developing and delivering an effective and efficient process across Client Repairs Works services across the wider Hammersmith and Fulham property assets.
  • Lead in administration supporting workstreams across Major Repairs and Voids, Leak management and damp and mould including raising Pre and Post Inspections, works orders, written and verbal communication with residents and support for service.
  • Maintain and update relevant Quality Assurance systems/procedures/processes.
  • To assist and support the Project Manager and Surveyors with coordination of inspection and repair activities.
  • To assist the Surveyor, Contractor, Supplier or Consultant with coordination of access for the carrying out of repair activities.
Please refer to the
Role Profile for more information.


People Values:

How we act defines who we are. At the heart of our organisation is a common approach to defining 'who we are'. We are looking for people who can build this into everything they do.


We are fair
We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all.


We are caring
We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success.


We are collaborators
We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone.


We are driven
We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do.


Recruiting for Attitude:

Your skills and ability are important however, we recruit as much for attitude as we do experience.

We are looking for people who have the following attributes:


Complex problem-solving
The ability to work within a complex system and find simple solutions and outcomes that deliver real change.


Critical thinking
The ability to challenge the norms through evidence-based approaches using both numerical and critical reasoning and thinking. You can rationalise decision-making and form views quickly and soundly from a range of sources.


Creativity

People management
You can get the best out of people. You have a coaching-style and drive through a commitment to personal and professional development. You are clear in your expectations and have exceptional feedback from your team about their working environment. You recognise and support people as individuals.


Coordinating with others
You have the knack of working well with others.

You have an appreciation of your own presence and approach and can demonstrate how you have developed and continue to develop how you work with others.

You can also recognise how others work, think, and feel to get the most out of collaboration.


Emotional intelligence

Judgement and decision making

Negotiation

You can demonstrate an understanding of the range of skills and techniques required to successfully negotiate with a range of other partners.

This includes understanding how to structure and undertake successful negotiation on an organisational-wide level.


Service orientation
You m
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