Account Manager - Newmarket, United Kingdom - Exact Sourcing Ltd

Exact Sourcing Ltd

Verified Company

Newmarket, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Due to expansion our client is looking for an Account Manager to join their IT Support company.

As the Account Manager will be responsible for managing and maintaining relationships with clients, as well as identifying and securing new business opportunities.

This role offers you the opportunity to step into and create your own opportunity within a well established and respected organisation that really care about bringing their expertise to the clients and offering them the right support and products that theyneed to run their tech smoothly.

As the Account Manager you will:

Act as the primary point of contact for clients, handling inquiries and addressing any issues or concerns in a timely and effective manner
Develop and maintain strong relationships with clients to ensure customer satisfaction and retention
Collaborate with the IT support team to understand client needs and provide appropriate solutions
Identify new business opportunities by researching and analysing market trends, and develop strategies to secure new clients
Prepare and deliver sales presentations and proposals to prospective clients
Negotiate contracts and close deals with clients
Monitor and report on account progress, including sales performance and customer satisfaction
Manage client accounts to ensure that services are delivered in a timely and effective manner

As the Account Manager you will have::

Experience in Account Management or Customer Service, ideally within a similar organisation
Strong communication and interpersonal skills
Ability to build and maintain relationships with clients
Ability to multitask and manage multiple client accounts effectively
Experience with sales and business development is a plus
Knowledge of IT support services and technologies will be a requirement for the role
Act as the primary point of contact for clients, handling inquiries and addressing any issues or concerns in a timely and effective manner
Develop and maintain strong relationships with clients to ensure customer satisfaction and retention
Collaborate with the IT support team to understand client needs and provide appropriate solutions
Identify new business opportunities by researching and analysing market trends, and develop strategies to secure new clients
Prepare and deliver sales presentations and proposals to prospective clients
Negotiate contracts and close deals with clients
Monitor and report on account progress, including sales performance and customer satisfaction
Manage client accounts to ensure that services are delivered in a timely and effective manner

Exact Sourcing is an equal opportunities employment agency.