Helpdesk Operator - South West London, United Kingdom - Amey plc

Amey plc
Amey plc
Verified Company
South West London, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Your New Role:

We have a fantastic opportunity for a Permanent Helpdesk Operator to join MOD Whitehall.

We are responsible for delivering a 30-year PFI to provide soft services across the estate.


Within the UK Ministry of Defence head office, we look after approximately 3,600 staff and provide several self-delivered and sub contracted services.

From reception and helpdesk functions to waste management and IT provisions.

We also manage nursery and gym facilities as well as catering, and conference and event management.


Amey provides a secure accredited IT platform for the wider PFI team and look after over 150,000 visitors a year.

We are a proud partner of this critical team.


The Help Desk Operator is a single point of contact for all staff when a problem or concern arises including any possible events such as flooding, power loss or staff moves.


The standard hours of work are 37.5.

Work-life balance and flexibility are key for our success. We empower our people to make choices that are right for them, with hybrid, part-time and flexible work patterns. And with a network of offices across the UK, we're open to discussing working options that suit you.


You will be responsible for:


  • To provide a polite, timely and efficient Help Desk service to all users of MoD Main Building
  • Provide accurate and timely information to all callers on facilities services carried out within the building.
  • Able to use "intelligent questioning" and question guides, to provide first time accurate and detailed information to all service providers.
  • Able to log all calls correctly according to Schedules. Training will be provided.
  • Ensure all responsibilities are complied with, all health & safety, environment and emergency policies and procedures and ensure that security regulations are being complied with.

What makes this role unique is assisting staff to book meeting rooms, request catering services, audio visual equipment, book in visitors, report mechanical & electrical failures, have portable equipment PAT tested, mop up spillages, provide static displays and other ad hoc requests within reason.


We want to hear from you if you have:

  • Right to work in the UK
  • Security Clearance (SC) is required for the position.
  • Ability to deal with difficult clients and customers but also confident to escalate when necessary.
  • Experience of working within a fast paced customer facing environment
  • Problem solving skills.
  • Confident, enthusiastic, and motivated to deliver great service.
  • Time Management skills, organised and a good listener.


  • Computer literate

  • Word, Excel, Outlook, and PowerPoint
Ideally you will have experience in Help Desk, call centre or telephone environment.


What we can offer you:


When you join us, we can offer flexibility, career development, a choice of benefits and support that help you through all life's ups and downs.

It's the reason why Investors in People put us among the top 1% of employers and we have a competitive reward and benefits program.

-
Career Development
  • Exceptional development and progression plan

-
Pension
  • Generous Pension scheme which we will contribute to
-
Holidays:


  • Minimum 24 days holiday + Bank Holidays
-
Choices:


  • Our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership
-
Save with Amey
  • Our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in. It includes healthcare, free GP service, dental vouchers
-
Social Value:


  • You'll get 2 Community Involvement Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives

We embrace difference and
support individuals to work in ways that work best for them.


We are
committed to working
sustainably and by
working in partnership with the communities we serve, so
people and the planet
are protected.



Who is Amey?:


  • We are at the
    heart of modern Britain, helping the economy to grow by designing, maintaining and transforming the nation's strategic assets.
  • Our
    11,000 people are behind the critical services the country relies on every day.
  • Our unique
    engineering and
    operations experience, together with data driven insight from our
    consulting business,
    delivers better results for our clients.
-
We are trusted partners of Government - both national and local - managing assets and complex projects that are vital to the sustainable growth of the country.

To find out more take a look at Amey


Application Guidance:

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