Service Advisor - Hedge End, United Kingdom - Job to Career
Description
We are proud to be working with one of the south's most well respected motor groups. Our client is currently on the lookout for a Service Advisor to join their Hedge End site.The ideal person will be an experienced automotive professional with strong main dealer experience. As well as a competitive salary, this role comes with excellent progression prospects and a generous bonus scheme.
Furthermore, this role has a clear progression path into due to group-wide expansion.
If you are an experienced automotive professional looking to make their first steps into management, this is the role for you.
Responsibilities
- Create a welcoming atmosphere for customers, introducing and explaining the range of services our car dealership offers.
- Actively listen to customers, accurately document their car problems, and effectively relay this information to our skilled mechanics.
- Collaborate with mechanics to discuss repairs, exploring alternatives to minimize costs without compromising quality.
- Address customer inquiries regarding service outcomes, providing clear explanations based on consultations with mechanics, when necessary.
- Facilitate seamless communication between customers and mechanics to schedule car checkups and service appointments, ensuring efficient operations.
- Offer knowledgeable advice to customers regarding warranty protections and potential cost savings, demonstrating our commitment to their satisfaction.
- Provide estimates for car repair costs and communicate the expected time required to complete the repairs, managing customer expectations effectively.
- Assist customers in making informed decisions between partexchanging their car and utilizing our workshop for repairs.
- Proactively engage in marketing initiatives to attract new customers and promote the services offered by our car dealership.
- Verify insurance coverage for vehicles brought to the dealership, ensuring compliance with necessary requirements.
- Conduct test drives of repaired cars to confirm that the repairs have been completed correctly, ensuring the highest quality standards.
- Address any possible customer complaints promptly and professionally, aiming to resolve issues to their satisfaction after repair services are offered.
Requirements:
- Experience as an automotive service advisor
- Experience in a main dealership (preferred)
- Strong customer facing background
- Upselling abilities
INDJB
Salary:
£26,000.00-£32,000.00 per year
Schedule:
- Monday to Friday
- Weekend availability
Experience:
Service Advisor: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location:
In person
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