Customer Retention - Nottingham, United Kingdom - Eakin Healthcare Group

Eakin Healthcare Group

Verified Company

Nottingham, United Kingdom

7 hours ago

Posted by:

Tom O´Connor

beBee Recruiter

Permanent Full time

Description

ABOUT THE ROLE
This is an exciting opportunity to work within a team, specifically aimed at retaining customers and growing the business.

As a Customer Retention & Support Advisor you will provide the best possible customer service to our customers, contributing towards the success of the business by going above and beyond to meet our customers' expectations and fulfilling their needs in a safe and timely manner.

KEY ACTIVITIES

Outbound Customer Contact
Order Retention
Customer Loyalty
Prescription Customer Support
Customer Complaints and Compliments

Other

To attend relevant training courses
To adhere to the company's Equal Opportunities policy and Dignity at work policy
To adhere to the company's' Health and Safety policy
To adhere to the company's Quality policy and Environmental policy
To undertake other duties as may be reasonably required

KEY SKILLS

Essential

Previous experience working in Customer Service
Friendly personality with a "cando" attitude
The ability to work as part of a small team with limited direct supervision.
The ability to handle queries professionally and efficiently with sensitivity
The ability to deliver a highquality service
Conscientious and able to act proactively

Desirable

Previous experience in the healthcare sector
Experience of promoting products and services to existing and potential customers

KEY WORKING RELATIONSHIPS

Internal

To liaise with warehouse and Courier service to meet the needs of the customer
Good communication with Key Account Director and Territory Managers
Escalate customer dissatisfaction to the Customer Experience Manager
Point of contact for interdepartmental requests e.g. Accounts

External

Liaise with the Stoma Care Nurse, GP surgeries & other healthcare professionals
To attend exhibitions, and open days as and when required

ADDITIONAL INFORMATION

Blended home/office working shifts available

Monday

Friday: 7.5 hours a day between the hours 8:30 17:30 on a shift rotation
1 in 8 Saturdays 8:30 12:30
Total 38 hours a week
Objective based bonus
Occasional UK travel may be required

COMPETENCIES

Customer Focus
Building strong customer relationships and delivering customer-centric solutions.

Manages Complexity
Making Sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Drives Results
Consistently achieving results, even under tough circumstances.

Collaborates
Building partnerships and working collaboratively with others to meet shared objectives.

Communicates Effectively
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Instills Trust
Gaining the confidence and trust of others through honesty, integrity, and authenticity.

Nimble Learning
Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.

Being Resilient
Rebounding from setbacks and adversity when facing difficult situations.