Leisure Assistants - Selkirk, United Kingdom - Live Borders
Description
Job Purpose:
Take an active role in the day to day operation of the Leisure Centre, working as part of a team to ensure the ongoing successful delivery of services to the public.
Responsibilities:
- To take an active role in the day to day operation of the centre to ensure the ongoing successful delivery of service to the public.
- Implement all-statutory regulations and Trust guidelines to provide a safe environment for customers and staff.
- Occasionally act as a Duty Keyholder with responsibility for the control and supervision of the facilities provided and all users of these facilities in regard to their day to day safety and behaviour.
- Carry out requirements of Normal Operating Procedures and Emergency Action Plans
- Responsibility for Health and Safety in accordance with Trust Policy
- Assist in the delivery of the ongoing centre programme plus development of new activities and events to the programme.
- Actively participate in internal/external cleaning and maintenance/repair work as required. Advise centre management of suggested improvements to enhance the quality of facility provision.
- Assist in the "Setting Up", "Management" and "Take Down" of programmed activities and events.
- Ensure that all users receive excellent service from all staff at all times
- Promote services within the community
- Ensure the Trusts Financial Guidelines are adhered to
- Assist the facility management in maintaining budgetary control of the facilities ensuring quick and effective action is undertaken when required.
- Ensure compliance with workplace guidelines and procedures.
- Ensure that personal standards of fitness and competence are maintained as appropriate to the duties required of a Leisure Assistant.
- Encourage and promote the utilisation of the centre consistent with Trust Policy and guidelines interacting with customers with care and consideration.
- Act as a representative of the Trust in liaison with and handling customers both formally and informally
- Build and maintain good working relationships with colleagues within the organisation
- Ensure that services are delivered with a customer focused ethos
- Comply with, and ensure compliance with, all Live Borders policies and procedures
- Ensure services meet Health and Safety standards established by Live Borders
- As an employee, you must take reasonable care for the health and safety of yourself, other employees and anyone else who may be affected by your work activities carried out. Employees shall work in accordance with policies, procedures, information, instructions and / or training received.
Other details:
Requirement to work out of hours or weekends - on occasions, evening and weekend work may be required.
Requirement for PVG/Disclosure check - yes
Person Specification
EDUCATION
Essential
Assessed by
Desirable
Assessed by
Good all round standard of education
A/ I
First Aid at Work
Safeguarding and Protecting Children
Manual Handling
World Host (or similar Customer Service qualification)
A/ I
EXPERIENCE
Essential
Assessed by
Desirable
Assessed by
Experience of working with the general public
A/ I
Experience of working in a sport and leisure facility
A/ I
SKILLS AND KNOWLEDGE
Essential
Assessed by
Desirable
Assessed by
Excellent communication and interpersonal skills
A/ I
Knowledge of operational processes and procedures
I
Ability to assist the team in the optimum delivery of services to the public
I/ R
Practical skills in Sports Coaching
A/ I
Excellent customer care skills
I/ R
Numerical skills
I/ T
Organisational skills
I/ R
PERSONAL ATTRIBUTES
Essential
Assessed by
Desirable
Assessed by
Ability to work with a minimum of direct supervision
I/ R
Ability to work along or as part of a team
I/ R
KEY
A - Application
Job Types:
Part-time, Permanent
Part-time hours: 4 per week
Salary:
From £10.90 per hour
Benefits:
- Company pension
- Cycle to work scheme
- Flexitime
- Free parking
- Gym membership
- Life insurance
- Onsite parking
- Sick pay
- Wellness programme
Schedule:
- Day shift
- Flexitime
- Monday to Friday
- Overtime
- Weekend availability
Ability to commute/relocate:
- Selkirk: reliably commute or plan to relocate before starting work (required)
Language:
- English (required)
Work Location:
One location
Application deadline: 27/04/2023
Reference ID: 0735
Flextime
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